Hi, I’m
Stephen Thomson
Retired USN Veteran
Beckley,WV
Summary
Dynamic Executive Manager with extensive experience at Naval Medical Readiness Training Unit Norfolk, excelling in project management and data analysis. Proven track record in operational planning and team leadership, enhancing processes and compliance. Successfully advised on strategic initiatives, driving improvements that positively impacted service delivery for 1.6 million residents.
Overview
18
years of professional experience
1
Certification
Work History
Naval Medical Readiness Training Unit NorfolkNorfolk, VA
Executive Manager
03.2021 - 09.2022
Job overview
- Oversaw operations for four departments, managing 60 personnel servicing 1.6 million local residents.
- Advised managers and employees on actions in compliance with policies and directives.
- Developed business systems to enhance Branch processes aligning with organizational commitments and contracts.
- Conducted statistical analyses, advising on program strategies, budgeting, and modifications.
- Provided executive management with policy recommendations and prepared briefing documents on critical issues.
- Represented leadership in high-level meetings, negotiating issues impacting agency programs.
- Managed comprehensive studies of Branch operations, offering evaluations and recommendations for improvement.
- Directed personnel training, policy development, customer service management, safety and performance appraisals.
Naval Medical CenterCamp Lejeune, NC
Department Manager
02.2017 - 03.2021
Job overview
- Delivered comprehensive personnel management advice on classification, recruitment, and employee relations.
- Investigated complex issues and provided written and oral recommendations for healthcare delivery systems.
- Set performance standards and appraised employee work quality to ensure timely completion of tasks.
- Administered employee benefits programs including health, retirement, and wellness initiatives.
- Advised leadership on human resources management in recruitment, benefits, and processing.
- Conducted in-depth analysis of personnel relations issues and recommended appropriate corrective actions.
- Oversaw personnel actions including pay processing and electronic personnel folder management.
- Led operational planning and policy creation processes with senior management to achieve project milestones.
Beckley Military Entrance Processing StationGlen Jean, WV
Assistant Manager of Operations
02.2014 - 02.2017
Job overview
- Supervised and managed medical personnel while establishing administrative duties.
- Provided expert guidance to employees on work and administrative matters.
- Evaluated subordinate performance and recommended recognition or disciplinary actions.
- Planned and prioritized workloads for subordinates, preparing schedules for task completion.
- Ensured daily operational activities aligned with organizational objectives.
- Resolved employee and customer complaints and grievances as needed.
- Delivered comprehensive personnel management advice across various HR functions.
- Led boards to enhance operational planning processes, ensuring effective governance.
Fleet Surgical Team EightNorfolk, VA
Clinical Supervisor
09.2010 - 02.2014
Job overview
- Provided expertise in executive orders and human resources principles to support Atlantic Fleet during 13-month sea cruise.
- Reviewed patient data, prepared reports, and authorized information release requests.
- Resolved conflicts by applying regulations and performance standards to guide decision-making.
- Advised on corrective actions for conduct issues, ensuring compliance with relevant laws.
- Explained rights and obligations to employees and management regarding HR policies.
- Conducted training sessions on employee relations topics to enhance understanding.
- Established relationships with various organizations to negotiate and manage agreements.
- Demonstrated effective time management and organization skills to prioritize tasks efficiently.
US Navy Medical GroupCamp Lejeune, NC
Administrative and Training Supervisor
06.2009 - 09.2010
Job overview
- Oversaw HR Specialists, providing guidance and auditing personnel actions across specialty areas.
- Delivered complex advisory services in organizational design, employee relations, and staffing.
- Drafted guides, work instructions, and SOPs to enhance operational efficiency.
- Managed HR accounts, forecasting customer activities and generating comprehensive reports.
- Applied laws and regulations to troubleshoot human resources issues effectively.
- Advised on organizational structures for optimal position allocations and career development.
- Identified training needs and arranged development programs for personnel.
- Led change management initiatives to implement new processes and compliance checks.
Naval Medical Center Camp LejeuneCamp Lejeune, NC
Evening Supervisor
10.2004 - 06.2009
Job overview
- Created work schedules and assigned jobs based on employee strengths and customer demand.
- Resolved issues with analyzers to eliminate further testing delays while ensuring excellent customer care.
- Performed daily, weekly, and monthly Quality Control (QC) and maintenance on over five million dollars of equipment.
- Managed workers compensation files to maintain current employee status information.
- Advised management and employees on human resources regulations regarding Workers Compensation claims.
- Coordinated light duty assignments for injured employees returning to work with physical limitations.
- Developed corrective actions to address customer service concerns and resolved inquiries promptly.
- Trained new staff technicians in work procedures and performance strategies to enhance operations.
Education
West Virginia UniversityMorgantown, WV
Master of Health Administration
05-2026
West Virginia University of TechnologyBeckley, WV
Bachelor of Arts from Public Health
12-2024
George Washington UniversityWashington, DC
Associate of Science from Applied Science
01-2014
University of CharlestonCharleston, WV
Some College (No Degree) from Nursing
Skills
- Project management
- Data analysis
- Human resources
- Team leadership
- Operational planning
- Compliance monitoring
Affiliations
- Relay for Life Captain
- Active with City Council
Accomplishments
- WVU Alumni
- Retired US. Navy Veteran Combat Medic
- Several Awards for Valor and Accomplishments
Certification
- Certified in Ethics & Compliance
- Certified in Patient Safety
- Certified in Equal Employment Opportunities
- Certified in Quality and Performance Improvement
- Certified in Patient Relations
Languages
English
Full Professional
References
References available upon request.
Timeline
Executive Manager
Naval Medical Readiness Training Unit Norfolk
03.2021 - 09.2022
Department Manager
Naval Medical Center
02.2017 - 03.2021
Assistant Manager of Operations
Beckley Military Entrance Processing Station
02.2014 - 02.2017
Clinical Supervisor
Fleet Surgical Team Eight
09.2010 - 02.2014
Administrative and Training Supervisor
US Navy Medical Group
06.2009 - 09.2010
Evening Supervisor
Naval Medical Center Camp Lejeune
10.2004 - 06.2009
West Virginia University
Master of Health Administration
West Virginia University of Technology
Bachelor of Arts from Public Health
George Washington University
Associate of Science from Applied Science
University of Charleston
Some College (No Degree) from Nursing
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