STEPHEN F. SMITH JR
Summary
I have a combined 20 years of health care related experience; I am a Registered Nurse/Paramedic. I have over 25 years of progressive Operations Management experience in the private financial sector as well as public safety/ EMS and Nursing; dynamic team player, proven record of aligning operational objectives with that of the business and client. A leader by example with a strong concentration in employee retention, advancement and education. Strong analytical skills, high visibility project manager, seamless interaction with executive level management teams and reporting analysis. A dedicated, committed and proven healthcare leader in all aspects of management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Manager
Beth Israel Lahey Health At Home
09.2020 - Current
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored, analyzed and corrected staff performance and worked with Director of Nursing to raise standards of practice.
Registered Nurse - Emergency Department
Lowell General Hospital
09.2019 - 09.2020
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Provided direct patient care, stabilized patients and determined next course of action
Clinical Manager
Nizhoni Health Systems
12.2018 - 09.2019
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
RN Case Manager
Nizhoni Health Care
08.2018 - 12.2018
- Implemented care plans for patient treatment after assessing physician medical regimens
- Accurately documented all elements of nursing assessment, including treatment, medications administered, discharge instructions and follow-up care
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 15 patients daily
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
Senior Paramedic/Communications Specialist
Action Ambulance
04.2016 - 06.2017
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Performed emergency diagnostic and treatment procedures, such as advanced airway management, cardiac heart monitoring and establishing IV access
- Administer drugs, orally or by injection, or perform intravenous procedures under physician's direction
- Coordinate work with other emergency medical team members or police or fire department personnel
Paramedic/Field Training Officer
Cataldo Ambulance
09.2013 - 03.2016
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Performed emergency diagnostic and treatment procedures, such as endotracheal intubation, airway management, cardiac heart monitoring, and establish IV access
- Administer drugs, orally or by injection, or perform intravenous procedures under physician's direction
- Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to establish medical control instructions for further treatment
Paramedic/Emergency Medical Dispatcher
Armstrong Ambulance
03.2010 - 06.2013
- Question callers to determine their locations, nature of their problems to determine type of response needed
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Provide emergency medical instructions to callers
Assistant Vice President
Investors Bank & Trust
11.1999 - 03.2010
- Established and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Performed staff recruitment and establish training programs
- Prepare operational risk reports for management analysis
Education
BSN/MSN Administration - Nursing Administration
Southern New Hampshire University
Manchester05.2025
Associate Science - Nursing
Bunker Hill Community College
Charlestown, MA05.2018
Skills
- Patient assessments
- Trauma
- Critical Care
- EMR / EHR
- Patient management
- Hospital Experience
- Medication administration
Certification
- Certified Paramedic
- Pediatric Advanced Life Support
- Advanced Cardiac Life Support
- AHA BLS CPR
- AHA BLS CPR Instructor
- TNCC - Trauma Nurse Core Course
- ENPC - Emergency Nursing Pediatric Course
Timeline
Clinical Manager
Beth Israel Lahey Health At Home
09.2020 - Current
Registered Nurse - Emergency Department
Lowell General Hospital
09.2019 - 09.2020
Clinical Manager
Nizhoni Health Systems
12.2018 - 09.2019
RN Case Manager
Nizhoni Health Care
08.2018 - 12.2018
Senior Paramedic/Communications Specialist
Action Ambulance
04.2016 - 06.2017
Paramedic/Field Training Officer
Cataldo Ambulance
09.2013 - 03.2016
Paramedic/Emergency Medical Dispatcher
Armstrong Ambulance
03.2010 - 06.2013
Assistant Vice President
Investors Bank & Trust
11.1999 - 03.2010
BSN/MSN Administration - Nursing Administration
Southern New Hampshire University
Associate Science - Nursing
Bunker Hill Community College
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