Stephen G. Dempsey Jr
Antioch,California
Summary
Responsible Technician with excellent troubleshooting, customer service, and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Driven Area Sales Manager with 15+ years of experience in management capacity and strong competitive sales drive, adaptability, and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories.
Overview
19
19
years of professional experience
Work History
Electrical EV Technician / Level 3
Tesla Inc, Dublin
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
Manger Trainer/Senior Area Sales Manager
Shoe Palace
06.2015 - 12.2022
- Built lasting relationships with clients through outstanding customer service interactions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Analyzed sales data and kept up to date with market trends.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
Store Manager /Manager of Operations
Sports Authority
06.2012 - 06.2015
- Increased sales by 30% annual average with special displays and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Store Manager
Finish Line / JD Sports
02.2005 - 06.2012
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Business Administration And Management
Diablo Valley College
Pleasant Hill, CA06.2008
Skills
- Partnership Building
- New Account Development
- Consultative Selling
- Schedule Coordination
- KPI Tracking
- Sales Training
- Territory Management
- P&L Responsibility
- Expense Control
- Customer Service and Assistance
- Analyzing Performance
- Staff Meetings
- Installation and Repair
- Troubleshooting
- Quality Control
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
Timeline
Electrical EV Technician / Level 3
Tesla Inc, Dublin
01.2022 - Current
Manger Trainer/Senior Area Sales Manager
Shoe Palace
06.2015 - 12.2022
Store Manager /Manager of Operations
Sports Authority
06.2012 - 06.2015
Store Manager
Finish Line / JD Sports
02.2005 - 06.2012
Associate of Science - Business Administration And Management
Diablo Valley College
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