Stepheni Baker
Lancaster
Summary
A highly motivated and results-driven marketing specialist with a passion for real estate marketing and a strong foundation in digital communications. Currently pursuing a degree in journalism, bringing a keen eye for storytelling, content creation, and audience engagement. Proficient in social media management, email marketing, and campaign development, with a track record of driving brand awareness and customer engagement. After stepping away from the workforce since 2023 to focus on raising a family, eager to re-enter the professional world with fresh energy, adaptability, and a strategic mindset.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle
08.2022 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Finance Manager
Allpower Equipment
02.2022 - 08.2022
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
Marketing Manager
Peak Campus
10.2021 - 02.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Senior Leasing Manager
Peak Campus
06.2019 - 06.2021
- Increased the property's social media engagement by 46%.
- Lead leasing efforts to increase occupancy by 4% in the year 2019-2020 leasing season and finished 17% ahead of the previous years mark for 2021.
- Increased the property's review score by 134 points bringing the overall average from all sites to a 4.3/5.
- Recognized as one of Peak's top Leasing Managers by participating and graduating with the inaugural mentorship class.
- Analyzed sub-market trends and results to develop a strategic marketing and advertising plan designed to drive qualified
leads that link to the business strategy and plan - Conducted ongoing analysis and reviews of targeting strategy, lead generation quality, advertising, sales messaging, websites, and collateral materials for accuracy and relevance as it relates to lead generation goals, verbiage, and brand awareness.
Education
Bachelor of Arts - Journalism And Mass Communication
Ohio University
Athens, OH12-2026
Skills
- Multitasking and organization
- Social Media Advertisement: Facebook, Google, TikTok, X, Instagram, and Snapchat
- Sales and Team Leadership
- Proficient in Microsoft Word & Excel, Adobe, Procreate, and Canva
- Proficient in additional sites: Entrata, Onesite, Workday, and Paycom
- Problem-solving
Timeline
Service Manager
Chipotle
08.2022 - 04.2023
Finance Manager
Allpower Equipment
02.2022 - 08.2022
Marketing Manager
Peak Campus
10.2021 - 02.2022
Senior Leasing Manager
Peak Campus
06.2019 - 06.2021
Bachelor of Arts - Journalism And Mass Communication
Ohio University
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