Summary
Overview
Work History
Education
Skills
Certification
Statement
Personal Information
Timeline
Generic

Stepheni Hall

Quincy,IL

Summary

Attentive and hardworking advocate determined to assist families and individuals requiring support and resources to improve their situation. Empathetic professional with over 20 years of experience advocating for people by providing counseling and support, building rapport, identifying relevant community resources, encouraging self-reliance, setting attainable goals, and seeking a position that offers professional challenges that will utilize interpersonal, excellent time management, and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Family Advocate

BELLA EASE
08.2022 - Current
  • Assists families by promoting and protecting best interests of minor/dependent children in dispute over parental rights and responsibilities.
  • Evaluate family circumstances and then recommend to court regarding care, contact, and guardianship.
  • Identify and meet everyday needs of youth in therapeutic residential program.
  • Ensure safe and secure environment by maintaining consistent supervision of youth
  • Encourage active involvement in programming developed for youth
  • Provide intervention in accordance with approved techniques, including verbal de-escalation and physical restraints
  • Follow mandated abuse and neglect reporting procedures
  • Provide personal assistance, appropriate medical attention, emotional support, or other personal care to residential youth
  • Dispense medications and documenting appropriately
  • Ensure that all documentation related to provision of direct services is completed in timely manner
  • Communicate with staff regarding youth progress and youth needs
  • Comply with all local, state, and federal policies, rules, and regulations
  • Maintain highest standard of confidentiality
  • Exhibit knowledge of abuse risk management and peer to peer abuse prevention
  • Function as team member in all interactions with residents and staff
  • Active participating in staff development activities.
  • Enhance family support by conducting thorough assessments and identifying specific needs.
  • Identify available community resources and programs for families of disabled children.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Visit families' homes and maintained appropriate contact as directed by agency procedures.
  • Conduct home visits to assess living conditions and provide personalized guidance on parenting challenges.
  • Facilitate support groups for parents, fostering sense of community and shared learning experiences.
  • Maintain timely documentation of case progress, ensuring clear communication among all involved parties.
  • Organize community outreach events, raising awareness about available resources for struggling families.
  • Connect families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
  • Develop individualized service plans for families, resulting in improved well-being and stability.
  • Manage heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Collaborate with multidisciplinary teams to address complex issues impacting families'' lives.
  • Collaborate with families to assist in growth, development, and education to increase potential.
  • Led educational workshops for parents on child development and positive discipline techniques to strengthen parent-child relationships.
  • Coordinate referrals from other agencies, streamlining access to supportive services for clients in need.
  • Create safe environment for open dialogue between family members during mediation sessions, leading toward conflict resolution.
  • Assess progress towards goals regularly, adjusting service plans accordingly based on family feedback and professional observations.
  • Provide comprehensive case management services to ensure coordinated, effective interventions.
  • Advocate for families within legal system, helping them navigate challenging situations and obtain necessary resources.
  • Train new Family Advocates in best practices to ensure consistent service delivery across organization.
  • Observe security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Develop strong partnerships with local organizations while actively identifying service gaps and bridging resources to meet family needs.
  • Monitor and evaluate program outcomes, utilizing data to inform future strategies and continuously improve service delivery.
  • Partner with local schools to facilitate communication between parents and educators regarding individual student needs.
  • Assist families in navigating social services system, including applying for benefits, accessing resources, and connecting with other family support services.
  • Empower families by giving them tools and resources to make informed decisions about their futures.

Advocate Supervisor

Macon County CASA
03.2020 - 02.2022
  • Oversaw Macon County CASA Volunteers.
  • Attended court hearings, wrote court reports, and performed other job duties.
  • Maintained high professionalism, ethics, and confidentiality standards in all interactions with clients and colleagues.
  • Established clear performance expectations for advocates, resulting in more consistent outcomes across cases handled by department's staff members.
  • Improved case management efficiency by streamlining processes and updating documentation procedures.
  • Increased client satisfaction through attentive casework supervision and diligent follow-up.
  • Enhanced team collaboration with regular meetings and open communication channels.
  • Optimized workflow by implementing effective case assignment strategies based on advocate expertise.
  • Collaborated with other departments to enhance cross-functional support for clients' needs.
  • Implemented conflict resolution techniques to address any interpersonal issues among staff members promptly.
  • Completed home visits, reports, scanning, paperwork, and documentation accurately and promptly.

Site Coordinator

Innovation Learning
08.2019 - 05.2020
  • Coordinator of before and after-school STEM learning program
  • Promoted a culture of continuous improvement within the team, encouraging all members' input for process optimization.
  • Identified community resources and networked with local officials to coordinate.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.

Youth Care Worker

Webster Cantrell Hall
10.2015 - 05.2017
  • Guided and supported young people in their personal and, social, educational development to help them reach their full potential in society
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Facilitated conflict resolution among program participants, fostering mutual respect and understanding within the group setting.
  • She completed clear and concise documentation of youth behavior and actions.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Utilized system model to teach youth life skills through individualized treatment plans.
  • Evaluated the needs of youth and outlined measures to address them.
  • Implemented behavior modification techniques to foster positive growth and change in troubled youths.

Youth Direct Specialist

The Covering House
02.2014 - 06.2015
  • Provided a place of safety for teen girls coming out of Human Sex Trafficking, as well as teaching them life skills and ways to provide for themselves
  • Developed strong client relationships through consistent communication and attentive service.
  • Enhanced youth development by implementing structured activities and educational support.
  • Completed clear and concise documentation of youth behavior and actions.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
  • Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
  • Evaluated the needs of youth and outlined measures to address them.
  • Implemented behavior modification techniques to foster positive growth and change in troubled youths.

Acting House Manager

Women's Shelter
06.2011 - 09.2011
  • Provided safety for women and their children/child who were coming out of Domestic Violence Situations
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members.
  • Developed and maintained positive relationships with guests, vendors, and other external partners to establish rapport.
  • Managed day-to-day operations at home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them promptly and effectively.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Developed and maintained a comprehensive inventory system to track equipment and supplies.

Victim Advocate for Women of Domestic Violence

The Crisis Center
04.2005 - 04.2006
  • Advocated for women and their children/child who were involved in Domestic Violence Situations
  • Answered the hotline for the national women's domestic violence hotline.
  • Accompanied clients to court to clarify processes and procedures.
  • Advocated for victims' rights during court proceedings, ensuring their voices were heard throughout the legal process.
  • Supported victims, family members, and witnesses through law enforcement, healthcare, and social services.
  • Developed safety plans to meet victims' assessment of need.
  • Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
  • Promoted a culture of empathy within the organization, emphasizing the importance of understanding and respecting each victim's unique experience.
  • Attended interagency meetings and networked to create community partnerships.
  • Assisted clients in identifying community resources and connecting with appropriate services.

Behavior Management Specialist

Desert Hills Youth and Family Center
02.2002 - 09.2002
  • Worked in the day treatment classes, assisting the teachers on class work and activities
  • Implemented school-wide positive behavior support systems, fostering a proactive and inclusive environment promoting student success.
  • Enhanced parent involvement through regular communication and collaboration, fostering a supportive environment for student success.
  • Worked closely with classroom teachers to implement effective strategies for managing challenging behaviors, minimizing disruptions, and maximizing instructional time.
  • Advocated for the needs of individual students within school settings, ensuring access to appropriate services and accommodations when necessary.

Education

Certificate in Ministry - Ministry

Masters Commission Leadership Training School
Phoenix, AZ
06.1997

Associate of Arts - Biblical Studies

Berean University
Online
06.1997

High School Diploma -

Macomb Sr. High School
Macomb, IL
05.1991

Skills

  • Public Speaking
  • Client Advocacy
  • Crisis Intervention
  • Behavior Management
  • Curriculum Development
  • Case Management
  • Relationship Building
  • Legal knowledge
  • Client Needs Assessment
  • Home visits

Certification

  • CASA VOLUNTEER, 11/01/19, Present
  • Driver's license
  • First Aid Certification

Statement

A position in a variety of disciplines including, administration, healthcare, childcare, production where I can be an immediate asset to your company.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: Authorized to work in the US for any employer

Timeline

Family Advocate

BELLA EASE
08.2022 - Current

Advocate Supervisor

Macon County CASA
03.2020 - 02.2022

Site Coordinator

Innovation Learning
08.2019 - 05.2020

Youth Care Worker

Webster Cantrell Hall
10.2015 - 05.2017

Youth Direct Specialist

The Covering House
02.2014 - 06.2015

Acting House Manager

Women's Shelter
06.2011 - 09.2011

Victim Advocate for Women of Domestic Violence

The Crisis Center
04.2005 - 04.2006

Behavior Management Specialist

Desert Hills Youth and Family Center
02.2002 - 09.2002

Certificate in Ministry - Ministry

Masters Commission Leadership Training School

Associate of Arts - Biblical Studies

Berean University

High School Diploma -

Macomb Sr. High School

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