Summary
Overview
Work History
Education
Skills
Timeline
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STEPHENI KELLY

JOPPA,MD

Summary

Experienced customer service professional with over 9 years of excellence, seamlessly transitioning into Human Resources, specializing in onboarding and coaching. Bringing a wealth of transferable skills, including a proven track record in delivering exceptional service, addressing inquiries, fostering positive relationships, and facilitating successful onboarding processes.

Overview

10
10
years of professional experience

Work History

Lead Dispatcher

Gordon Food Service
11.2021 - 01.2024
  • Effectively managed both internal and external incoming calls, skillfully resolving discrepancies with professionalism and delivering timely solutions.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Diligently maintained strict adherence to DOT, Federal, State, and Local regulations through detailed trip reports and meticulous mileage records.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

HR Assistant Intern

Gordon Food Service
04.2022 - 01.2024
  • Proficiently execute new driver orientation, managing DOT applications, I-9 documentation, and facilitating the issuance of uniforms, badges, and truck keys.
  • Reviews and screens DOT applications for minimum qualifications .
  • Provided customer service and support to drivers, supervisors and temporary employees.
  • Records tracks and manages all records for new hires and existing employees..
  • Assists with special projects.

Administrative Assistant

Creativ Xpressions
07.2020 - 11.2021
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.

Team Lead/ Dispatcher

Port Royal Distribution
07.2020 - 11.2021
  • Lead and optimize daily loadout and dispatch operations, ensuring drivers are well-prepared for punctual and efficient deliveries.
  • Conduct thorough daily truck inspections in strict accordance with DOT regulations.
  • Held weekly team meetings to inform team members on company news and policy updates.
  • Assisted in recruitment of new team members, scheduled interviews, create interview kits, participated in interviews.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Cashier/ Customer Service Desk

Wegmans
04.2014 - 07.2020
  • Warmly welcome arriving customers and express gratitude to departing customers for choosing our company.
  • Maintain precise balance in the cash register while generating detailed reports for credit and debit sales.
  • Handle customer situations with composure during shopping and checkout, addressing issues ranging from disorderly conduct to medical emergencies.
  • Analyze and provide expert support for resolving transaction discrepancies.

Education

Bachelor’s - Electronic Media And Film

Towson University
Towson, MD
05.2019

Skills

  • Time Management
  • Interpersonal Skills
  • Problem Resolution
  • Customer Service
  • Organizational Skills
  • Onboarding
  • Coaching
  • Workday

Timeline

HR Assistant Intern

Gordon Food Service
04.2022 - 01.2024

Lead Dispatcher

Gordon Food Service
11.2021 - 01.2024

Administrative Assistant

Creativ Xpressions
07.2020 - 11.2021

Team Lead/ Dispatcher

Port Royal Distribution
07.2020 - 11.2021

Cashier/ Customer Service Desk

Wegmans
04.2014 - 07.2020

Bachelor’s - Electronic Media And Film

Towson University

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