Hi, I’m
Stephenie Baker
Onondaga,MI
Overview
12
years of professional experience
Work History
TeletechOnondaga, MI
Remote Customer Service Representative
11.2024 - Current
Job overview
- Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
- Managed a high volume of incoming calls, emails, and chats from remote customers, consistently meeting or exceeding performance metrics
- Demonstrated strong problem-solving skills by effectively troubleshooting technical issues for remote customers and providing accurate solutions
- Maintained detailed records of customer interactions and transactions using CRM software, ensuring accurate documentation for future reference
- Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution
- Developed a deep understanding of products/services offered to provide knowledgeable assistance to remote customers
- Adapted quickly to new technologies and software platforms used for remote customer support
- Effectively communicated product updates, promotions, and policies to remote customers through various channels (phone, email, chat)
- Built rapport with remote customers by actively listening to their concerns and empathizing with their situations
- Identified opportunities for process improvement within the customer service department based on feedback received from remote customers
Advantage Medical BillingBelleville, MI
Medical Billing Associate
08.2018 - 10.2019
Job overview
- Contact insurance companies regarding outstanding balances.
- Enter data electronically to process charges, payments, denials, and adjustments.
- Perform insurance, billing, and clerical duties.
- Verify patient account information against insurance program specifications.
- Assist patients with understanding the Explanation of Benefits and addressed any inquiries related to Medicare and Medicaid billing.
- Interview patients to complete documents, case histories, and forms related to intake process and insurance.
- Retrieve super bill and enter into E Thomas EMR.
- Answer inbound phone calls from providers and serve as a receptionist.
Superday ExpressPort Charlotte, FL
Customer Service Representative
09.2013 - 03.2015
Job overview
- Assisted customers with a warm and professional attitude
- Processed orders
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Handled billing issues and order inquiries
Timeline
Remote Customer Service Representative
Teletech
11.2024 - Current
Medical Billing Associate
Advantage Medical Billing
08.2018 - 10.2019
Customer Service Representative
Superday Express
09.2013 - 03.2015