Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Server

Stephenie Brand

Restaurant Management
Streetsboro,OH

Summary

Experienced Restaurant Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 20 years of progressive leadership experience.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

Yours Truly Hudson
Hudson , Ohio
01.2022 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

FOH Manager

Happy Moose Bar & Grill
Streetsboro, OH
04.2021 - 01.2022
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.

FOH Manager

Mulligans Bar & Grill
North Canton, OH
06.2018 - 03.2021
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.

Restaurant Manager

Primos Restaurant
Canton, Ohio
06.2004 - 05.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

Hospitality Management -

Stark State College
Canton, OH

Skills

  • Delegating Assignments and Tasks
  • Performance Improvement
  • Staffing and Sales Reporting
  • Employee Performance Evaluations
  • Money Handling
  • Health Code Compliance
  • Front of House Management
  • Staff Scheduling
  • Managing Deliveries
  • Monitoring Food Preparation
  • Anticipating Problems
  • Supply Ordering and Management
  • Equipment Maintenance
  • Disciplinary Action
  • Employee Presentations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Restaurant Manager

Yours Truly Hudson
01.2022 - Current

FOH Manager

Happy Moose Bar & Grill
04.2021 - 01.2022

FOH Manager

Mulligans Bar & Grill
06.2018 - 03.2021

Restaurant Manager

Primos Restaurant
06.2004 - 05.2018

Hospitality Management -

Stark State College

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Stephenie BrandRestaurant Management