Stephenie Burt
Clarksburg,MD
Summary
Meticulous Medical Assistant with 5+ years of experience in the healthcare industry. Interested in the Orthodontic Assistant position in Bethesda, MD. Fantastic attention to detail, friendly, quick learner, and willing to train, . Committed to streamlining organizational procedures to optimize office settings.
Overview
9
9
years of professional experience
Work History
Program Assistant
Housing Opportunities Commission
Gaithersburg, MD
10.2014 - 06.2019
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supported planning and coordination of HRD and Property Management with associated activities.
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
- Filed records with precise approach to optimize data security and easy of use by program personnel.
- Improved success of program by making proactive adjustments to operations.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Coordinated logistics for Property Management department, maintaining inventory, stocking supplies and contacting vendors.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed both digital and physical filing systems and retrieved documents as required.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Assisted property manager with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Paid invoices
- Prepares for briefings
Client Services Manager
The Pensure Group
Rockville,, MD
02.2014 - 10.2014
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Presented insurance options to customers in order to close sales on new policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated effectively with members of operations, finance and clinical departments.
- Processed eligibility and benefits verification and authorization requests.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Responded to correspondence from insurance companies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Medical Assistant/Receptionist
Nile Healthcare
Washington, DC
01.2010 - 01.2014
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Coordinated medical information with physicians to build file cases
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Associate of Arts - Marketing
Strayer University
Washington, DC06.2023
CMA - Medical Assistant
American Career Institute
Wheaton, MD12.2008
Diploma -
Montgomery Blair High School
Silver Spring, MD06.2006
Skills
- General knowledge of Microsoft Outlook and Internet with the ability to navigate through multiple computer systems simultaneously
- Good verbal and written communication skills
- Strong attention to detail
- Good organizational ability
- Ability to work in fast-paced, production environment
- Willingness to work flexible schedule based on business needs
- Demonstrate dependability, self-motivation and goal-orientation
- MS Office
- MS Excel
- MS Word
Timeline
Program Assistant
Housing Opportunities Commission
10.2014 - 06.2019
Client Services Manager
The Pensure Group
02.2014 - 10.2014
Medical Assistant/Receptionist
Nile Healthcare
01.2010 - 01.2014
Associate of Arts - Marketing
Strayer University
CMA - Medical Assistant
American Career Institute
Diploma -
Montgomery Blair High School
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