Stephenie Campos
Burlington,WI
Summary
Dedicated Pathology Technician and Lead Phlebotomist with 22 years at ACL Laboratories, recognized for enhancing diagnostic accuracy and training new staff. Proficient in phlebotomy, histology and laboratory procedures. I excel in multitasking and effective communication, driving workflow optimization and fostering teamwork to elevate patient care and satisfaction.
Overview
22
22
years of professional experience
Work History
Pathology Technician and Lead Phlebotomist
ACL Laboratories
06.2003 - Current
- Phlebotomist with ACL for 22 years.
- Phlebotomy Lead for over one year.
- Improved diagnostic accuracy by skillfully preparing tissue samples for analysis.
- Participated in continuing education opportunities, enhancing professional growth and remaining current with industry trends.
- Ensured patient safety, adhering to strict protocols for handling biohazardous materials.
- Maintained inventory control, ensuring necessary supplies were always available without excess stockpiles or shortages.
- Trained new phlebotomists, sharing expertise to ensure consistent quality across the team.
- Provided exceptional customer service when interacting with patients, addressing their concerns with empathy and professionalism.
- Assisted colleagues in troubleshooting technical issues with equipment or procedures, fostering teamwork within the laboratory setting.
- Demonstrated flexibility by quickly adapting to sudden changes in workload or priorities based on patient needs or lab requirements.
- Contributed to cost-saving initiatives by efficiently utilizing resources and reducing waste in the lab.
- Safeguarded patient privacy through meticulous record-keeping and adherence to HIPAA regulations.
- Maintained a clean and organized work environment, minimizing the risk of contamination or error.
- Investigated and resolved issues related to laboratory processes and procedures.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Consulted with outside professionals and specialists about tests and testing results.
- Assessed patients conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Implemented best practices for specimen handling to minimize contamination risks.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Facilitated training programs for new hires, improving overall team skillset and knowledge base.
- Utilized various venipuncture techniques depending on each patients needs for optimal results. From newborn to the elderly. Often called upon for difficult venipuncture
- Trained in EPIC computer systems and Teams.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily. Well versed in Specimen Processing for both Phlebotomy and Histology.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided guidance and support to laboratory personnel.
- Participating in the Leadership Development Program this Spring into Fall.
Education
Phlebotomy Certification - Phlebotomy
Gateway Technical College
Kenosha, WI05-2003
High School Diploma -
Wilmot Union High School
Wilmot, Wi06-2000
Skills
- Staff Management
- Multitasking Abilities
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phlebotomy
- Histology
- Task prioritization
- Supply Maintenance
- Laboratory procedures
Accomplishments
- Oversaw team of 20 phlebotomists in lab processing over multiple samples daily.
- Meets or exceeds goal review expectations for the last decade.
- Educated many phlebotomy students on venipuncture and capillary puncture techniques.
Timeline
Pathology Technician and Lead Phlebotomist
ACL Laboratories
06.2003 - Current
Phlebotomy Certification - Phlebotomy
Gateway Technical College
High School Diploma -
Wilmot Union High School
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