Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STEPHENIE CECIL

LAKE CITY,FLORIDA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals. Experienced in delivering customer service and administrative excellence, and excels in calendar management, scheduling, data entry and database administration.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Fundamental Therapy Solutions
12.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Assisted development and implementation of new administrative procedures.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Dog Grooming Assistant

Woof Pack
08.2022 - 12.2023
  • Ensured that all safety protocols were followed while handling pets during grooming procedures
  • Prepared detailed reports summarizing each pet's individual needs prior to beginning the grooming process
  • Utilized knowledge of breed-specific styles to provide customers with desired cut results
  • Inspected pet's teeth, ears, eyes and skin for any abnormalities or issues requiring medical attention
  • Developed strong relationships with clients by providing quality customer service
  • Operated various pieces of equipment safely including clippers, shears, dryers and nail grinders
  • Managed inventory of supplies used for grooming purposes such as shampoo, brushes and scissors
  • Identified opportunities for improvement within the grooming process and implemented changes accordingly
  • Performed maintenance tasks such as cleaning cages, floors, tools and equipment
  • Provided attentive care to all animals during grooming sessions
  • Assisted with bathing, brushing and drying of dogs to maintain their coats in a healthy condition
  • Demonstrated expertise in recognizing signs of illness or injury in pets and taking appropriate action
  • Organized work area on a daily basis to maintain a neat and orderly environment
  • Groomed and styled pets per owners' instruction and according to breed standards.

Data Entry Specialist

Haeco Americas
06.2021 - 08.2021
  • Audited paperwork to make sure all needed information was included and correct per FFA and FAR regulations
  • Entered Data into computer system using Majic
  • Kept up with tally books to make sure all duties were finished and all paperwork was accounted for and checked in with records
  • Provided mechanics with proper forms and information pertaining to their current jobs.

Office Assistant

Joe's Place
06.2021 - 08.2021
  • Conducted quality assurance checks on all entries prior to submission for review
  • Identified potential errors or inaccuracies in submitted documentation before processing them further
  • Ensured compliance with company policies regarding data security protocols.

Aviation Support Equipment Technician

Haeco Americas
06.2015 - 06.2017
  • Provided aviation mechanics with the tools, parts and supplies needed to accomplish their tasks
  • Labeled new inventory and made sure it was in its appropriate place (using ladders when necessary)
  • Calibrated tools
  • Inspected tools and parts for damage
  • Made sure that supplies were allocated to the appropriate plane
  • Checked new inventory shipments with their invoices to make sure the appropriate item and the amounts received were correct, lifting 50+lbs on a regular basis
  • Did quarterly inventory counts
  • Used the computer system to check tools out under specific mechanics to keep track of tools location
  • Kept our stores areas clean
  • Helped mechanics look up specific parts and tools needed for certain jobs
  • Processed return to stock items in the computer system and relabeled them to be put back into inventory
  • Filled parts orders issued by mechanics
  • Reorganized shelving and making sure stock was properly rotated by the turn number (using ladders so when necessary)
  • Dealt with hazardous chemicals on regular basis and made sure they were properly handled and stored and properly disposed of
  • Provided mechanics with proper safety equipment.

Veterinary Technician

LOVE YOUR PET VET
03.2013 - 06.2015
  • Supported staff by performing data entry and completing administrative duties
  • Coordinated office operations and procedures to facilitate workflow and efficiency
  • Scheduled appointments, maintaining calendars for personnel
  • Organized and maintained filing systems to ensure efficient document retrieval.

Veterinary Assistant

LAKE CITY ANIMAL HOSPITAL
03.2013 - 06.2015
  • Interviewed clients to determine reason for visit and documented concerns
  • Administered medications, vaccines, and treatments as instructed by veterinarian
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
  • Removed partially exposed foreign objects from skin and feet
  • Prepared estimates for care, and presented invoices and collected payment from clients
  • Restrained patients for exams and treatments
  • Drew blood for diagnostic testing
  • Loaded and unloaded equipment needed for temporary clinic setup from the van
  • Took vitals for each patient prior to exam and vaccines or medication being provided, this included respiratory rate, heart rate, and temperature.

Veterinary Technician

Addison Animal Hospital
08.2010 - 03.2013
  • Interviewed clients to determine reason for visit and documented concerns
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs
  • Assisted veterinarian during medical and surgical procedures
  • Collected and prepared specimens and samples for outside laboratory analysis
  • Administer medications, vaccines, and treatments as instructed by veterinarian
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
  • Removed partially exposed foreign objects from skin and feet
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods
  • Positioned animals for diagnostic imaging such as x-rays
  • Implanted subcutaneous identification microchips into animals
  • Administered colonic irrigations and wound dressings
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.

Convenience Store Manager

Lulu General Store
08.2008 - 08.2010
  • Prepared estimates for care, and presented invoices and collected payment from clients
  • Restrained patients for exams and treatment
  • Trimmed nails
  • Cared for hospitalized patients during closed hours
  • Cared for boarding patients during open and closed hours, weekends and holidays
  • Kept the clinic clean, swept, mopped, dusted, wiped down all equipment, sanitized rooms and kennel areas, washed and folded laundry
  • Greeted customers and visitors in-person and via telephone calls
  • Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Assisted veterinarian during medical and surgical procedures
  • Scheduled appointments for clients
  • Counted the till in and out daily, along with cashing out customers via check, cash, and credit card and making sure they received proper invoices.

Server

Texas Roadhouse
06.2007 - 08.2008
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Set dining tables according to type of event and service standards
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Provided friendly and attentive service
  • Verified cash drawer against the day's receipts
  • Received frequent customer compliments for going above and beyond normal duties.

Bartender/Server/Hostess

PHISH HEADS
04.2007 - 06.2007
  • Quickly set up and cleared tables and stocked all service stations
  • Stocked and maintained cleanliness of stations
  • Served beverages, breads and butter and replenished items as necessary
  • Folded napkins throughout the day to maintain an adequate supply
  • Consistently provided professional, friendly and engaging service
  • Skillfully promoted items on beverage lists and restaurant specials
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Sales Associate

EXPRESS CLOTHING
09.2006 - 03.2007
  • Prepared merchandise for sales floor
  • Directed individuals to merchandise locations
  • Suggested accessories and complementary purchases
  • Accepted and processed returns
  • Maintained adherence to all company protocols
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Reported incidents to management
  • Kept work areas clean and neat at all times
  • Provided repeat customers with exceptional care and attention
  • Prioritized and accomplished wide range of tasks each shift
  • Proposed innovative marketing ideas
  • Worked collaboratively in team environment
  • Followed latest market trends
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Alerted customers to upcoming sales events and promotions
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Education

GED -

Columbia High
Lake City, FL
06.2008

Skills

  • Schedule Management
  • Multi-Line Phone Proficiency
  • Medical Records Management
  • Data Recording
  • Office Machine Operation
  • Serve Customer Needs
  • Product and Service Sales
  • Staff Management
  • Accurate Cash Handling
  • Customer Service
  • Store Opening and Closing Procedures
  • Inventory Management
  • Shift Checklists
  • Bank and Safe Deposits
  • Store Displays
  • Subcutaneous Injections
  • High-Pressure Environments
  • Animal Restraining
  • Monitoring Recovery
  • Breeding Consultation
  • Radiologic Technology

References

References available upon request

Timeline

Administrative Assistant

Fundamental Therapy Solutions
12.2023 - Current

Dog Grooming Assistant

Woof Pack
08.2022 - 12.2023

Data Entry Specialist

Haeco Americas
06.2021 - 08.2021

Office Assistant

Joe's Place
06.2021 - 08.2021

Aviation Support Equipment Technician

Haeco Americas
06.2015 - 06.2017

Veterinary Technician

LOVE YOUR PET VET
03.2013 - 06.2015

Veterinary Assistant

LAKE CITY ANIMAL HOSPITAL
03.2013 - 06.2015

Veterinary Technician

Addison Animal Hospital
08.2010 - 03.2013

Convenience Store Manager

Lulu General Store
08.2008 - 08.2010

Server

Texas Roadhouse
06.2007 - 08.2008

Bartender/Server/Hostess

PHISH HEADS
04.2007 - 06.2007

Sales Associate

EXPRESS CLOTHING
09.2006 - 03.2007

GED -

Columbia High

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STEPHENIE CECIL