Stephenie Collins
Grayslake,IL
Summary
Dynamic Human Resources Manager offering business management and employee relations expertise, paired with first-rate communication skills and problem-solving abilities. Strategic and well-rounded professional experienced in managing and overseeing various aspects of HR. Commended for building trusting relationships within an organization to support ever-changing business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Turner Strategic Technologies, LLC
Norfolk, VA
12.2020 - Current
- Exceptional written and verbal communication skills
- Ensured compliance with all applicable laws, regulations, and industry standards
- Coached, mentored and trained team members in order to improve their job performance
- Provided leadership during times of organizational change situations
- Developed and implemented strategic plans to achieve company objectives
- Managed risk by developing and implementing effective risk management strategies
- Enhanced team morale and retention through recognition programs
- Facilitated team meetings and workshops to foster collaboration and share best practices
- Recruited and hired qualified candidates to fill open positions
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system
- Developed and implemented human resources policies, procedures, and best practices
- Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans
- Worked with department managers to assess needs
- Answered employee questions regarding health benefits and 401k options.
Contract Administrator
Turner Strategic Technologies, LLC
Norfolk, VA
04.2020 - 12.2020
- Accountable for efficiently and effectively handling all responsibilities relating to the management of contracts
- Performed all duties of administering contracts which encompass negotiation, correspondence, documentation, accounts receivable, accounts payable, and certification for chief contracts
- Provided guidance and interpretation of contract conditions
- Coordinated with project management professionals on the approval of negotiations, contracts, and subcontracts
- Performed administrative management for multiple subcontracts
- Ensured compliance with terms and conditions pertaining to owner contracts
- Guaranteed timely processing of technical reports
- Coordinated with project managers to ensure contract requirements are fulfilled
- Collected and reported certified payroll to customers
- Collaborated effectively with Site Superintendents, Project Manager, Executive Management, Finance Department, internal and external customers
- Maintained current knowledge of contractual procedures and practices
- Prepared materials, reports, and presentations for meetings/conferences
- Ensured all correspondence and reporting communication was accurate and grammatically correct.
Office Manager
EVMS Ear, Nose & Throat
Norfolk, VA
01.2019 - 01.2020
- Responsible for carrying out all administrative supervisory aspects for The Department of Otolaryngology-Head and Neck Surgery
- Supervised all administrative daily practice support functions to ensure the delivery of quality healthcare in a safe and efficient manner
- Continuously monitored activities within the assigned clinics to ensure the practice conforms to EVMS Medical Group quality standards and other external quality indicators
- Maintained a customer-focused practice environment with a monitoring process to provide feedback for faculty and staff
- Worked in close collaboration with the Department Administrator to make vital changes to our daily office workflow
- Implemented policies and procedures governing all patient scheduling aspects of practice operations
- Recommended resources needed to maintain optimum efficiency and productivity of The Department
- Directed recruitment, selection and work assignments of support staff
- Assisted Administrator in development of annual budget for the practice and short/long range goals for capital equipment and facility improvement
- Participated in EVMS Medical Group committees to develop plans and procedures for improvement of patient care
- Consulted with Physicians/Chair of Department on administrative problems and interpretation of department policies to ensure patient needs are met
- Supervised and evaluated all personnel job performance pertaining to front desk, administrative and surgery scheduling staff
- Facilitated in bi-weekly and monthly submission of payroll for all staff employees within the EVMS ENT Department
- Assisted in the ordering of supplies in accordance with the Department budget.
Practice Manager
Silverdale Eye Physicians
Silverdale, WA
01.2018 - 01.2019
- Performed comprehensive management functions for a specialty, mid-sized pediatric ophthalmology facility
- Performed finance and human resources functions, including recruitment, training, workers' compensation, health insurance, and disability benefits management; employee relations; PTO tracking; payroll; billing; and Washington federal quarterly tax preparation
- Facilitated all meetings/presentations for an aggressive marketing program created to expand referral source radius
- Organized and maintained all physicians credentialing and specialty group organization memberships; including Washington state licenses, DEA's, CAQH, provider source, AAO (American Academy of Ophthalmology.) Served as HIPAA/ OSHA office compliance and security representative
- Oversaw IT and technical support; performed basic PC setup and maintenance and upgraded software
- Licensed Notary for the office and other offices within the building.
Education
Master of Science in Business Administration -
UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK
06.2015
Bachelor of Science in Business Administration -
UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK
06.2008
Associate of Science in Business Administration -
HUDSON VALLEY COMMUNITY COLLEGE
06.2006
Skills
- Employee Retention
- Recruitment Strategies
- Compliance Management
- Career Development
- Employee Support
- Conflict Management
- Strategic Thinking
- Contract Negotiation
- Problem Solving
- Performance Appraisals
- Job Analysis
- Human Resources Operations
- Benefits Programs
- Records Management
Affiliations
- SHRM
- HRCI
Certification
- SHRM-SCP
- HRCI-PHR (currently working to attain)
Timeline
Human Resources Manager
Turner Strategic Technologies, LLC
12.2020 - Current
Contract Administrator
Turner Strategic Technologies, LLC
04.2020 - 12.2020
Office Manager
EVMS Ear, Nose & Throat
01.2019 - 01.2020
Practice Manager
Silverdale Eye Physicians
01.2018 - 01.2019
Master of Science in Business Administration -
UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK
Bachelor of Science in Business Administration -
UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK
Associate of Science in Business Administration -
HUDSON VALLEY COMMUNITY COLLEGE
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