STEPHENIE DOMINGUEZ
North Augusta,SC
Summary
Attain a position that will enable me to execute my skills in customer service, empathy during problem solving, and attention to detail. Exceeds client's expectations and improves client satisfaction. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
6
6
years of professional experience
Work History
Office Manager
Brantley Chiropractic
09.2023 - Current
- Assisted with the preparation of budgets, forecasts and financial statements
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Provided training to new hires on office policies and procedures
- Supervised staff members, organized schedules and delegated tasks
- Responded to customer inquiries via phone or email in a professional manner
- Prepared agendas for board meetings along with taking minutes during sessions
- Ordered supplies and equipment to maintain adequate inventory levels
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries
- Maintained filing system for records, correspondence and other documents
- Monitored inventory levels and placed orders when needed
- Provided administrative support to management team including preparing reports and presentations
- Maintained confidential records relating to personnel matters
- Processed payroll accurately ensuring all employees were paid on time
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
- Assisted in recruiting, onboarding and training new employees
- Created spreadsheets in Excel to track data such as vacation requests, sick days
- Coordinated meetings, conferences, travel arrangements and department activities
- Developed and implemented office policies and procedures
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- Monitored payments due from clients and promptly contacted clients with past due payments
- Coded and entered daily invoices with in-house accounting software
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Managed office inventory and placed new supply orders
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Stylist
V'S BARBERSHOP
04.2020 - 09.2024
- Contributed to the accomplishment of daily objectives and attainment of long-term goals through effective collaboration with a diverse team
- Assists the team with high-volume work by effortlessly prioritizing tasks and organization
- Consistently exceeded expectations in delivering exceptional assistance to customers
- Proficient in men's cutting, hair dying, and chair cleaning
- Maintained records of client purchases and services rendered
- Organized and maintained an inventory of clothing, accessories, and beauty products
- Managed multiple tasks simultaneously while providing excellent customer service
- Provided excellent customer service to ensure client satisfaction
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork
- Trained junior staff members in styling techniques and customer service standards
- Kept work area clean and neat to stay productive
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Communicated with clients about haircare needs and suggested appropriate products to achieve styles
- Greeted each client and asked questions to determine fashion needs
- Collected payment from customers and scheduled next appointments
- Provided training to new hires on office policies and procedures.
Stylist
THE MEN'S REFINERY
10.2018 - 04.2020
- Men's cutting, hair dying, chair cleaning
Education
COSMETOLOGY DEGREE -
LACY SCHOOL OF COSMETOLOGY
10.2009
HIGH SCHOOL -
GRADUATE, GREENBRIER HIGH SCHOOL
05.2008
Skills
- Excellent customer service skills and techniques
- Dependable and reliable
- Energetic
- Hark worker
- Team player
- Team Supervision
- Billing
- Administrative Support
- Office Management
- Expense Reporting
- Staff Management
- Bookkeeping
- Customer Service
- Administrative Oversight
- Training and coaching
- Financial Accounting
- Payroll and budgeting
- Document Management
- Financial Reporting
- Technical Support
- Payroll Processing
- Staff Training
- Schedule Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Data Entry
- Scheduling and calendar management
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Employee Supervision
- Conflict Management
- Staff hiring
- Supply Management
- Employee Training
Timeline
Office Manager
Brantley Chiropractic
09.2023 - Current
Stylist
V'S BARBERSHOP
04.2020 - 09.2024
Stylist
THE MEN'S REFINERY
10.2018 - 04.2020
COSMETOLOGY DEGREE -
LACY SCHOOL OF COSMETOLOGY
HIGH SCHOOL -
GRADUATE, GREENBRIER HIGH SCHOOL
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