
Inventory management, logistics, and compliance professional with 10+ years of experience supporting supply operations, inventory accountability, logistics coordination, audits, forecasting, and regulatory compliance. Experience managing inventory records, resolving discrepancies, analyzing stock levels, supporting procurement, and maintaining operational readiness through accurate inventory control systems. Demonstrated experience aligned with federal commodity management, supply support, and property accountability functions.
•Overhauled shipment tracking systems and logistics databases for both domestic and international operations.
•Monitored and enforced compliance with DOT and air transport regulations for hazardous materials.
•Investigated and rectified discrepancies in shipment and inventory records.
•Managed logistics operations and delivered regulatory guidance to clients.
•Managed service requests using ticketing systems to track customer interactions efficiently.
•Documented customer feedback and concerns for continuous improvement of services provided.
•Coordinated with logistics teams to ensure timely delivery of customer orders.
•Guided customers through product offerings, enhancing their understanding and satisfaction levels.
•Monitored performance metrics to identify areas for service quality enhancement proactively.
•Trained new team members on customer service protocols and best practices effectively
•Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
•Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.