Stephenie Irving
Jefferson,TX
Summary
Organized and dedicated professional administrative support specialist with proven track record of providing exceptional customer service in fast-paced environments, with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
7
7
years of professional experience
Work History
Unit Clerk/PCT
Longview Regional Medical Center
01.2022 - Current
- Answer unit calls and took messages for healthcare staff to maximize team productivity.
- Answer multi-line telephone system, provided information, and directed calls.
- Handle incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Reduce errors in data entry by implementing a thorough double-check system for all crucial information.
- Chart vital signs and added telemetry strips to charts.
- Support clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Maintain a clean and organized work environment, supporting infection control measures within the healthcare facility.
Front Desk Medical Receptionist
Whelchel Primary Care Medicine
03.2018 - 12.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Applied Psychology
Tyler Junior College
Tyler, TXAssociate of Science - Surgical Technology
Bossier Parish Community College
Bossier City, LASkills
- HIPAA compliance
- Preparing charts
- Multi-line phone system
- Medical terminology
- Front End and Back End Office Expertise
- Documenting vital signs
- Strong organization
- Supply requisition
- Problem-solving
- Administrative support
- Clinical support
- Critical thinking
Timeline
Unit Clerk/PCT
Longview Regional Medical Center
01.2022 - Current
Front Desk Medical Receptionist
Whelchel Primary Care Medicine
03.2018 - 12.2021
Applied Psychology
Tyler Junior College
Associate of Science - Surgical Technology
Bossier Parish Community College
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