Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHENIE LAZOS

Maricopa,AZ

Summary

Customer-focused professional ready to excel in customer service and sales. Known for delivering high-quality customer interactions, resolving issues, and fostering customer loyalty. Strong collaborator with track record of adapting to dynamic environments and achieving team goals.

Overview

10
10
years of professional experience

Work History

Car Sales

Self Employed
07.2024 - 02.2025
  • Increased used car sales by developing and implementing effective marketing strategies.
  • Gained useful negotiation skills when dealing with pricing.
  • Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
  • Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory bought and them for a profit

Customer Service Sales Agent

Daily Concepts DBA Industrias Taio
04.2023 - 05.2024
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Actively participated in weekly team meetings, contributing valuable insights and recommendations for process improvements.
  • Managed multiple priorities simultaneously, ensuring all tasks were completed accurately and on time while exceeding performance targets consistently.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Apartment Manager

Apartment Manager
07.2017 - 02.2024
  • I was in charge of collecting rent, fixing small repairs for tenants, and tending to their concerns or complaints.
  • Learned to help calm tenants who were frustrated, was able to help them in a professional manner and earn their trust.

Volunteer

Valley Presbyterian Hospital
04.2020 - 08.2020
  • Volunteered at my local hospital at the height of the COVID-19 pandemic.
  • Assisted various departments, including running specimen samples to the lab.

Waitress Trainer

Las Islas Marias Mariscos
09.2017 - 03.2020
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Driver

Uber
06.2015 - 07.2017
  • Working as an independent contractor helping riders get to and from their destinations safely.
  • Has allowed me to interact professionally with a vast array of people.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Education

B.A. - Anthropology

U.C.L.A
06.2017

Skills

  • CRM software

  • Goal oriented

  • Prioritization and scheduling

  • Multitasking and organization

  • Customer service

  • Problem-solving

  • Leadership

  • Managment Experie

  • Sales

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Car Sales

Self Employed
07.2024 - 02.2025

Customer Service Sales Agent

Daily Concepts DBA Industrias Taio
04.2023 - 05.2024

Volunteer

Valley Presbyterian Hospital
04.2020 - 08.2020

Waitress Trainer

Las Islas Marias Mariscos
09.2017 - 03.2020

Apartment Manager

Apartment Manager
07.2017 - 02.2024

Driver

Uber
06.2015 - 07.2017

B.A. - Anthropology

U.C.L.A

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