Stephenie Massahos
Derry,NH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
DMC PRIMARY CARE
10.2022 - Current
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Write and execute performance improvement and education plans along with employee yearly reviews.
- Address scheduling conflicts including providers and staff.
- Foster a positive work environment and providing growth opportunities through training programs.
- Assists in the recruitment process, conducting interviews and onboarding new employees at the office.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Experience with several programs including, but not limited to; Allscripts PM, Veradigm EMR, Klara, When to Work, Paycor, Diabetes Applications, and NHIIS Vaccine system.
Office Coordinator
DMC PRIMARY CARE
02.2022 - 10.2022
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Managed scheduling for multiple employees, ensuring coverage during peak hours.
- Interacted with patients by phone, email, or in-person to provide information, discuss concerns, and or schedule appointments.
- Worked directly with Allscripts PM. Training new staff and also working with it each day. This included checking patients in and out, booking appointments, and verifying insurances.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Medical Receptionist
DMC PRIMARY CARE
05.2021 - 02.2022
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Tested out new programs and procedures that would potentially inprove the check in/check out process.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patients insurance and demographics to keep information current.
- Helped patients complete necessary medical forms and documentation.
Cafe Manager
The Inside Scoop
11.2019 - 05.2021
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Shift Manager
Drive Custom Fit
10.2018 - 11.2019
- Managed employee schedules to ensure adequate coverage during peak hours.
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored inventory levels closely and maintaining optimal stock.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
Bachelor of Science - Business Management
Johnson & Wales University-Providence
Providence, RI05.2015
Associate's degree - Culinary Arts
Johnson & Wales University-Providence
Providence, RI05.2013
Skills
- Customer Service
- Meeting Planning
- Conflict Management
- Relationship Building
- Office Management
- Performance Improvement
- Scheduling Coordination
- Training and Coaching
- Policy Development
- Staff Management
Certification
ServSafe
BLS and First Aid
Timeline
Office Manager
DMC PRIMARY CARE
10.2022 - Current
Office Coordinator
DMC PRIMARY CARE
02.2022 - 10.2022
Medical Receptionist
DMC PRIMARY CARE
05.2021 - 02.2022
Cafe Manager
The Inside Scoop
11.2019 - 05.2021
Shift Manager
Drive Custom Fit
10.2018 - 11.2019
Bachelor of Science - Business Management
Johnson & Wales University-Providence
Associate's degree - Culinary Arts
Johnson & Wales University-Providence
ServSafe
BLS and First Aid
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