Stephenie Peralta
The Bronx,NY
Summary
Seasoned professional with a robust background in law enforcement and customer service, notably with the NYPD. Excelled in high-pressure situations, demonstrating exceptional judgment and communication skills. Proven expertise in incident documentation and relationship building, enhancing community trust and safety. Achieved significant improvements in public relations and operational efficiency through adept multitasking and active listening.
Overview
6
6
years of professional experience
Work History
Police Officer
NYPD
01.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Police Communication Technician
NYPD
05.2021 - 01.2024
- Provided critical support during crisis situations with efficient call handling, ensuring appropriate resources were dispatched swiftly.
- Developed strong multitasking skills while managing simultaneous phone lines, radio transmissions, computer databases, and mapping tools.
- Ensured officer safety through constant communication, providing essential information about incidents and potential hazards.
- Improved community relations with prompt and professional responses to non-emergency inquiries from the public.
Customer Service Representative
PLS Check Cashing
12.2020 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Chipotle
12.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NYAssociate of Science - Health Administration
Borough of Manhattan Community College
New York, NY05-2019
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Radio communication
- Data entry proficiency
- Call prioritization
- Incident documentation
- Multitasking Abillites
- Active listening
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
NYPD
01.2024 - Current
Police Communication Technician
NYPD
05.2021 - 01.2024
Customer Service Representative
PLS Check Cashing
12.2020 - 05.2021
Cashier
Chipotle
12.2018 - 07.2019
Bachelor of Science - Health Services Administration
Lehman College
Associate of Science - Health Administration
Borough of Manhattan Community College
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