STEPHEN J. HORAN
Bluffton,SC
Summary
Strong track record of implementing innovative methodologies to streamline operations resulting in fiscal and operational excellence while promoting service growth, engagement, safety, and compliance. Extensive experience with small and large constituencies, guiding broad scale change and driving organizational goals with premier organizations. Results-driven, Senior C- Level leader with a strong reputation for creative problem solving, team building and collaboration; increasing internal and external stakeholder satisfaction. Fiscal acumen, budgetary accountability through forecasting, disciplined P&L and continual improvement strategies among multiple business units.
Overview
34
34
years of professional experience
Work History
Vice President of Customer Operations- Southeast
TTSI, Inc.
07.2023 - 10.2023
- Tasked with Merger & Acquisition consolidation of operations of 8 separate transportation operations.
- Oversight of 5 separate operating sites; Norfolk, Charleston, Savannah, Mobile and Houston
- Created thorough customer onboarding plan for new customers from RFP through steady state focusing on over communicating SLA details to staff and designing KPI's to focused agreements
- Implemented site/regional and National KPI dashboards focusing on performance, safety, and customer metrics
Senior Director of Operations
Performance Team A Maersk Company
09.2021 - 03.2023
- Successfully launched three new start-up distribution centers totally 1.1M SQFT. with onboarding of seven National omni-channel accounts. FY22 total revenue $61M, EBIT 11.9%
- Recruited and developed all building Directors and Operations Managers with seamless onboarding and clear objectives
- Developed local Control Tower that collaborated with both Customer Service and Operations to optimize service and profits while protecting from accessorial expenses
- Interviewed and negotiated core group of local vendors to support growing needs for facilities including MHE and labor.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality and volume throughput.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Launched sortation automation with investment of six phase induction sorter with thirty-two diverts.
- Introduced Boston Dynamics robotics to compliment sortation system with automated unloads.
- Teamed with departmental leaders to identify lean champions and implement ideas for Continual Improvements through applied project management and coaching.
- Managed two offsite secured container yards
Director of Operations
Tourtellot & Co. Inc
03.2021 - 07.2021
- Oversight of distribution of perishable produce throughout the Northeast region, this includes inbound receipt of freight; outbound selection; and combined distribution on company vehicles as well as common carriers
- Increased revenue by $310K while maintaining budget through the launch of value-add services including cross docking, backhaul, and brokerage.
Director of Transportation
Food Authority LLC
08.2019 - 03.2021
- Responsible for driver and fleet management of three distribution centers inclusive of 175 Power Units and 136 trailers.
- Coaching and mentoring of all Transportation Managers on Safety, Compliance, Fleet Management, Human Resource Management, and Servitude Leadership
- Implemented EPOD point of delivery scanning in conjunction with Omnitracs reporting.
- Developed secondary inventory points for high velocity items to reload and service same day, minimizing overall operational costs.
Vice President of Operations
Guaranteed Fresh Produce & Dairy LLC
09.2015 - 07.2019
- Oversight and organizational development of one of the fastest growing foodservice distribution companies in Massachusetts
- Implemented Operational Excellence through Best Practices and the creation of SOP’s for all departments to prepare for significant growth
- Developed Core Value Drivers harmonious to the diverse, ever changing customer requirements
- Orchestrated rebranding of company brand including company logo and all new delivery trucks
- Implemented change culture to align the company towards a proper, professional environment.
Vice President of Operations
Reinhart Foodservice
04.2015 - 09.2015
- Oversight and the organizational development for the largest of 32 divisions within the Reinhart Foodservice group
- Developed and maintained process management for the daily shipment of 70,000 plus cases on 100+ CDL trucks
- Direct report staff of 9, indirects of 310, and a 325,000 sqft facility with three additional domicile sites
- Responsible for management of all departmental projects within organization from inception to implementation
- Strategized business opportunities, operational improvements and worked with cross functional departments to develop, implement and execute growth plans into aggressive, achievable business strategies and goals
- Reduced operating expenses by $710K in two quarters (annual operating budget $32M) through initiatives in route consolidation, route profitability analysis, and the implementation of Incentivized Payroll Structure
- Acted as a key liaison with the Business Development Team in securing $90M in chain contract business through operational assurances and the deployment of a dedicated, specialized team of associates
Distribution Manager
US Foods
04.2014 - 04.2015
- Management of the daily operational handling 35,000 cases delivered on 45 CDL routes with an additional support staff of 9 reverse logistics drivers
- Provided daily departmental support of the delivery/shuttle staff, optimizing the use of human resources to maintain industry high levels of customer satisfaction
- Reduced the division’s Accident Frequency Rating and Injury Frequency Rating to almost zero incidents through concentrated training, constant safety messaging and focused preventative actions on trending hazards
Distribution Manager
Reinhart Foodservice
02.2010 - 09.2013
- Management of the daily operations handling 25,000 cases delivered on 35 CDL truck routes throughout New England
- Acquired a privately-run commissary of $100M customer and integrated into division’s base route business while performing well above the Service Level Agreements.
Director of Operations
Sid Wainer & Son Specialty Foods
06.1989 - 03.2009
- Management of the daily operations for a 24/7 Produce Distribution Center, delivering to over 1200 of the world’s finest dining establishments throughout the US and Internationally
- Developed training for all critical procedures that incorporated 5S methodologies
- Created and implemented a HACCP plan, the first produce company in the United States recognized with the Department of Commerce as being HACCP certified
- Created nine domiciles throughout the Northeast, New York, and New Jersey to increase the company’s DOT footprint, resulting in account growth and earnings
- Responsible for recruiting a headcount of 165 CDL and non-CDL drivers to account for the massive growth periods the company witnessed
Education
Bachelor of Arts - Sociology
University of Rhode Island
Kingston, RI05.1993
Skills
- Supply Chain Optimization
- Organizational and Team Development
- Brand Ambassador/Customer Obsession
- Forecast Resource Management
- Stakeholder Relationships
- Large-Scale Project Management
- Lean and Continuous Improvement Methodologies
- Business Process Improvement
- Distribution Center Leadership
- Acquisition and Succession Planning
- Regulatory Compliance
- Safety Engagement Ambassador
- Financial Acumen with Profitable EBITDA
Additional Information
Certificates: FMSCA, HACCP, SCLI
Technical Skills: Advanced Microsoft Office; Oracle; Kronos; ERP; WMS; AS400; SR2; SAP; Roadnet; Xata; DriveCam; Truck Builder; Optislot; Manhattan; Vocollect; Red Prairie; GSS; Omnitracs; Samsara;PINC; YardView;Profit Tools; Trinium
Timeline
Vice President of Customer Operations- Southeast
TTSI, Inc.
07.2023 - 10.2023
Senior Director of Operations
Performance Team A Maersk Company
09.2021 - 03.2023
Director of Operations
Tourtellot & Co. Inc
03.2021 - 07.2021
Director of Transportation
Food Authority LLC
08.2019 - 03.2021
Vice President of Operations
Guaranteed Fresh Produce & Dairy LLC
09.2015 - 07.2019
Vice President of Operations
Reinhart Foodservice
04.2015 - 09.2015
Distribution Manager
US Foods
04.2014 - 04.2015
Distribution Manager
Reinhart Foodservice
02.2010 - 09.2013
Director of Operations
Sid Wainer & Son Specialty Foods
06.1989 - 03.2009
Bachelor of Arts - Sociology
University of Rhode Island
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