Years of experience in HVAC,Plumbing
Stephen J Parisi
Roswell,GA
Summary
- Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories and drafting proposals for potential customers. Trained to work in outside sales and direct inside environments.
Overview
38
38
3
3
Certification
Work History
Service Manager
Kennon Heating And Cooling
09.2022 - 12.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 6 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 35%
Field Supervisor
Castle Contracting LLC
08.2021 - 09.2022
- returned to Castle Contracting / after rebranding
- Met with customers to resolve issues and build productive relationships.
- Managed workover and completions engineering assignments and operator's completion plan.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
- Kept teams on task to complete milestones on time.
- Investigated issues and developed effective solutions.
- NEXSTAR trained
- Fluent with SERVICE TITIAN
HVAC Selling Technician
Jones Service Company - Heating And Air Conditioning
02.2020 - 08.2021
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Closed over 50-60 % daily sales after contacting potential customers to educate them on HVAC equipment.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Addressed each customers' needs and wants to recommend suitable product options.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Achieved sales goals of $175,000.00 in 83 days and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Selling Specialist
T Webber Plumbing And Heating
12.2017 - 01.2020
- Organized and stocked merchandise to keep necessary levels for sales demand and generated total revenue of +/- 3 .5 Million dollars in revenue since date of commencement
- Communicated product value, quality and style to educate and entice potential customers
- Provided customer service using extensive knowledge of heating and cooling equipment
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored social media and online sources for industry trends
- Demonstrated products, methods, and services to persuade customers to purchase products and services.
Field Operations Manager
Castle Management
12.2015 - 12.2017
- Calibrated and monitored devices following installation
- Programmed and troubleshot devices following installation
- Repaired malfunctioning system components
- Completed preventative maintenance on water heaters, toilets, urinals and plumbing fixtures
- Offered guidance and training to junior team members
- Prepared detailed records of all project tasks from start to finish
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment
- Monitored team performance to assess training requirements and areas in need of improvement
- Implemented and maintained high standards of quality in all areas
- Met with senior management to determine needs and develop roadmaps
- Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
HVAC/R Specialist
Abco Facility Maintenance
04.2013 - 12.2015
- Connected and disconnected wiring, piping and tubing
- Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment
- Operated precision measuring instruments and electrical and electronic testing devices
- Maintained all building systems to protect against inefficient operation and physical deterioration
- Frequently diagnosed mechanical problems and determined how to correct them
- Inspected drives, motors and belts
- Followed routine maintenance checklist
- Installed chain link and wooden fences
- Serviced systems for air handling, hydraulic, electrical, valves, circuits and pumps
- Installed conduit pipes for instrument transmitters
- Designed and installed air conditioning duct units
- Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts
- Read and interpreted blueprints and construction documents to determine project directives
- Including safety loops, receivers, remotes and keypads
- Installed pipe systems and plumbing
- Repaired defective equipment parts
- Repaired air handlers,makeup air units
- Employed techniques to isolate leaks in piping and connections
Project Manager
Custome Air Concepts
09.2013 - 02.2014
- Installing new HVAC equipment and duct work At Wachovia Bank Project: 6 month project: Supervised Crew of 10 men 170 tons of A/C packaged, unit 2 million BTU s of heat, Steam system metal stud work, drywall, electrical and plumbing
- Connected and disconnected wiring, piping and tubing
- Maintained all building systems to protect against inefficient operation and physical deterioration
- Followed routine maintenance checklist
- Installed conduit pipes for instrument transmitters
- Repaired warning signal devices such as smoke detectors, heat detectors, alarm bells and manual call points
- Instructed team members on maintenance policies and procedures
- Completed daily inventories of supplies and equipment
- Designed and installed air conditioning duct units
- Evaluated [10] service team members' performance each quarter
Project manager
Castle Contracting
05.2007 - 09.2013
- Installed machinery, equipment and new and replacement parts
- Transferred tools, parts, equipment and supplies to and from work stations
- Connected and disconnected wiring, piping and tubing
- Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment
- Maintained and repaired tools, equipment and machines
- Operated precision measuring instruments and electrical and electronic testing devices
- Frequently diagnosed mechanical problems and determined how to correct them
- Operated hand tools to adjust functional parts of devices and control instruments
- Recorded type and cost of maintenance and repair work
- Serviced systems for air handling, hydraulic, electrical, valves, circuits and pumps
- Installed conduit pipes for instrument transmitters
- Repaired warning signal devices such as smoke detectors, heat detectors, alarm bells and manual call points
- Evaluated [15] service team members' performance each quarter
- Implemented long range planning and budget recommendations
- Designed and installed air conditioning duct units
- Reviewed plans and specs during the schematic design of pre-construction
- Coordinated utility service providers according to project schedules
- Obtained building and specialty permits from local jurisdictional agencies
- Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues
- Reported to the vice president of production on conformance with the contract schedule
- Worked with construction administration consultants to plan field observations on schedule
- Oversaw the entire building turnover process, while enhancing communication between all construction management
- Determined the project schedule, which included the sequence of all construction activities
- Guided and directed third-party inspectors through project construction, commissioning and closeout
- Avoided construction delays by efficiently following through with all site inspections in a timely manner
Resturant Manager
New York city Slickers
05.1996 - 10.2007
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Set up storeroom and work areas to allow easy access to stock items
- Accurately recorded sales, made correct change and prepared charge slips for guests
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures
- Conducted product inventory
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Maintained updated knowledge of local competition and restaurant industry trends
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Created and managed budgets for operations and capital equipment
- Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends
- Successfully reduced the restaurant’s annual food and labor costs by[10] % through proper budgeting, scheduling and management of inventory
- Trained, coached and mentored staff to ensure smooth adoption of new program
Education
High School Diploma - Required
Pine Bush High School
Associate of Science -
Orange County Community College
Middletown, NYAssociate of Arts - Citi Multi
Mitsubishi
NYC2015
Skills
- Skilled plumber
- OSHA regulations
- HVAC systems
- Competent with power tools
- Commercial and residential maintenance
- Certified Maintenance Technician
- Building systems and service
- EPA Certified Universal License
- Strong mechanical and electrical skills
- HVAC computer controls knowledge
Certification
FDNY G60,F60
- Service Titan
- Certified EPA
- Joe Crisara Total Imersion
Timeline
Service Manager
Kennon Heating And Cooling
09.2022 - 12.2022
Field Supervisor
Castle Contracting LLC
08.2021 - 09.2022
HVAC Selling Technician
Jones Service Company - Heating And Air Conditioning
02.2020 - 08.2021
Selling Specialist
T Webber Plumbing And Heating
12.2017 - 01.2020
Field Operations Manager
Castle Management
12.2015 - 12.2017
Project Manager
Custome Air Concepts
09.2013 - 02.2014
HVAC/R Specialist
Abco Facility Maintenance
04.2013 - 12.2015
Project manager
Castle Contracting
05.2007 - 09.2013
Resturant Manager
New York city Slickers
05.1996 - 10.2007
High School Diploma - Required
Pine Bush High School
Associate of Science -
Orange County Community College
Associate of Arts - Citi Multi
Mitsubishi
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