Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Stephen J. D'Antonio

Green Bay,WI

Summary

Seasoned Multi-Unit Manager with a proven track record at TruVibe Inc. in driving sales growth and achieving operational excellence. Expertise in staff development and cost control has consistently improved employee engagement and financial performance. Successful leadership strategies have resulted in revenue increases exceeding 25% and bottom line gains in excess of 10%.

Overview

21
21
years of professional experience

Work History

Multi-Unit Manager

TruVibe Inc.
Oshkosh, WI
10.2023 - 09.2024
  • Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
  • Investigated customer complaints related to product quality or service issues at any given store location.
  • Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
  • Provided guidance on pricing structures for products sold in various stores based on market conditions.
  • Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
  • Monitored daily operations of multiple locations including scheduling shifts for staff members.
  • Analyzed consumer feedback surveys from customers across different markets to determine areas of improvement.
  • Oversaw training programs designed to educate staff on proper cash handling procedures.
  • Assisted in developing marketing campaigns tailored specifically for different regions or demographics.
  • Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
  • Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
  • Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
  • Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
  • Implemented programs to motivate employees and increase morale among staff members at each location.
  • Implemented quality control measures to uphold company standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Multi-Unit Manager

VapinUSA LLC
Green Bay, WI
01.2021 - 10.2023
  • Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
  • Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
  • Investigated customer complaints related to product quality or service issues at any given store location.
  • Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
  • Provided guidance on pricing structures for products sold in various stores based on market conditions.
  • Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
  • Monitored daily operations of multiple locations including scheduling shifts for staff members.
  • Analyzed consumer feedback surveys from customers across different markets to determine areas of improvement.
  • Oversaw training programs designed to educate staff on proper cash handling procedures.
  • Assisted in developing marketing campaigns tailored specifically for different regions or demographics.
  • Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
  • Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
  • Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
  • Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
  • Negotiated contracts with vendors for goods or services used by multiple stores.
  • Identified opportunities for cross-selling products across multiple locations.
  • Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
  • Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
  • Implemented programs to motivate employees and increase morale among staff members at each location.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training, and team-building activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Collections Supervisor (Medical Debt)

Credit Management Control Inc.
Green Bay, WI
01.2018 - 01.2021
  • Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
  • Performed skip tracing activities when necessary in order to locate missing customers who have failed to make payments.
  • Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
  • Assisted in developing training materials for new hires in the Collections Department.
  • Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
  • Developed strategies for collecting on delinquent accounts while maintaining customer relations.
  • Provided guidance and direction to employees on proper collection techniques that adhered to company policy.
  • Produced monthly reports detailing progress against established goals for collections activity.
  • Implemented systems and procedures designed to improve overall efficiency within the department.
  • Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
  • Reviewed customer payment arrangements for appropriateness based on account history.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
  • Identified potential problem accounts and developed plans of action to prevent delinquency.
  • Mentored collection team on successful tactics to increase workflow and productivity.
  • Modeled credit and collection matter protocols for team to increase performance.
  • Coordinated and managed day-to-day workflow of collections team.
  • Managed lead collection improvement process projects to maximize efforts.
  • Established customer growth opportunities for business expansion.
  • Exceeded monthly collection targets and goals.
  • Produced weekly and monthly performance measurement reporting for collection teams.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Developed collection methods to achieve or exceed company financial goals.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Provided training and guidance to new collections staff on best practices and company policies.
  • Coordinated with legal department on litigation processes for non-responsive debtors.
  • Conducted detailed account audits to identify discrepancies and resolve billing issues.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Ensured compliance with federal and state collections laws and regulations.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Assisted in the creation and implementation of policies and procedures for the collections department.
  • Tracked and reported on collections activity and performance metrics to management.

Assistant Manager

Maple Lanes Bowling Funplex
Sheboygan, WI
01.2015 - 01.2018

Multi-Unit Manager

Smokecignals LLC
New Orleans, LA
06.2012 - 01.2015

Vocational Specialist

Bridge House / Grace House
New Orleans, LA
06.2011 - 06.2012

Store Manager

FedEx Office Print & Ship Center
Baton Rouge, LA
01.2008 - 06.2011

General Manager

AMF Florida Lanes
Mobile, AL
12.2006 - 01.2008

Assistant Manager

Don Carter's Allstar Lanes
Baton Rouge, LA
01.2004 - 12.2006

Education

Bachelor of Science - Business Administration And Management

University of New Orleans
New Orleans, LA

Skills

  • Staff development
  • Employee engagement
  • Policy administration
  • Operations management
  • Sales growth
  • Budget administration
  • Supply chain management
  • Performance tracking and evaluation
  • Process improvement
  • Onboarding and orientation
  • Goal setting
  • Business development
  • Revenue forecasting
  • Brand management
  • Cost control strategies
  • Merger and acquisition
  • Policies implementation
  • Training development
  • HR policies and procedures
  • Diversity and inclusion
  • Payroll administration
  • New customer acquisition
  • New market identification
  • P&L analysis
  • Brand building
  • SOP development and implementation
  • Compliance and audit readiness
  • POS customization
  • Asset management
  • Program development
  • Product standardization
  • Business process reengineering
  • Organizational assessment
  • Process management
  • System development
  • Customer retention strategies
  • Rewards program management
  • Budgeting and allocation

Affiliations

  • Current member of the Green Bay Zen Center Board of Directors.
  • Previous member of the USBC Board of Directors.

Accomplishments

  • Completed FedEx Operational Management Training
  • Completed FedEx Leadership Training
  • Completed AMF University Training

References

References available upon request.

Timeline

Multi-Unit Manager

TruVibe Inc.
10.2023 - 09.2024

Multi-Unit Manager

VapinUSA LLC
01.2021 - 10.2023

Collections Supervisor (Medical Debt)

Credit Management Control Inc.
01.2018 - 01.2021

Assistant Manager

Maple Lanes Bowling Funplex
01.2015 - 01.2018

Multi-Unit Manager

Smokecignals LLC
06.2012 - 01.2015

Vocational Specialist

Bridge House / Grace House
06.2011 - 06.2012

Store Manager

FedEx Office Print & Ship Center
01.2008 - 06.2011

General Manager

AMF Florida Lanes
12.2006 - 01.2008

Assistant Manager

Don Carter's Allstar Lanes
01.2004 - 12.2006

Bachelor of Science - Business Administration And Management

University of New Orleans

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Stephen J. D'Antonio