Stephen J. ("Steve") Phillips II
Midlothian,VA
Summary
Dedicated and highly motivated Sales professional with a history of meeting or exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Service Manager
Express Auto Center
07.2017 - Current
- Exceed sales/service quotas and increase profitability through effective sales strategy
- Hire, train, schedule, and supervise team of service staff members to meet weekly/monthly/yearly sales goals
- Monitor service staff performance and provide feedback for improvement
- Oversee inventory control and profitability
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Develop and maintain relationships with Retail and Commercial/Fleet customers to build rapport and trust
- Procure product from multiple vendors and work within vendor programs and guidelines
Store Manager
Advance Auto Parts
01.2013 - 07.2017
- Managed inventory control, cash control, point of sale, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Assistant Store Manager
Advance Auto Parts
03.2012 - 01.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Created and maintained safe and secure work environments for employees
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Sales/Retail Parts Professional
Advance Auto Parts
07.2011 - 03.2012
- Ordered parts from various distributors to fulfill demands
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair
- Maintained extensive understanding of common problems and methods for repair
- Stocked and managed stock of parts
- Organized parts storage and stocked inventory according to established guidelines
Owner/Operator
Discount Auto Sound
06.2009 - 07.2011
- Managed day-to-day business operations
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Assessed income and expenses and adapted plans to improve profit levels
- Consulted with customers to assess needs and propose optimal solutions
- Developed business plan, processes, and procedures to provide superior car audio equipment to customers
- Performed statistical analyses to gather data for operational and forecast team needs
- Managed purchasing, sales, marketing, and customer account operations efficiently
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
District Sales Manager (Home Audio Division)
Pioneer Electronics USA
03.2000 - 02.2009
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Devised strategies for retaining accounts, cultivating current customer relationships, and securing new accounts
- Surpassed business sales targets by devising, deploying, and optimizing sales strategies based on forecasting (market conditions, buying trends, and competitor actions)
- Managed 4 state (MD, VA, NC, SC) + D.C. territory
- Managed distributors, National accounts, Independent retail chain stores, and Independent individually owned businesses
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Modeled strong negotiation skills to close tough deals with lucrative clients
Product Specialist (Car Audio Division)
Pioneer Electronics USA
04.1997 - 03.2000
- Continually expanded knowledge of Pioneer Electronics Car Audio product line
- Researched products' technical specifications and accurately communicated information to dealers and customers
- Responded to customer inquiries and provided technical assistance over phone and in person
- Generated reports to track sales and analyze trends
- Coordinated National, Regional, and Individual business sales and demonstration events
- Collaborated with District Sales Managers and National Account Managers to ensure sales growth
- Enlisted as Navigation Specialist and National Trainer
- Trained as Demo vehicle installer
Assistant Manager
Southern Autotronics Inc.
04.1994 - 04.1997
Warehouse/Installer/Outside Sales
Southern Autotronics Inc.
07.1991 - 04.1994
Education
West Virginia University
Morgantown, WVVirginia Commonwealth University
Richmond, VASkills
- Customer Service Management
- Employee Training and Development
- Strategic Business Planning
- Proficient in Microsoft, All Data, Mitchell One, Google
- Inventory Management
- Problem-Solving
- Analytical Thinking
- Trustworthy and Honest
- Team Collaboration and Leadership
- Organizational skills
- Conflict Resolution
- Resource Allocation
Awards/Recognition
- (2003) District Sales Manager of the Year (Home Audio and Car Audio Divisions) - Pioneer Electronics USA
- (1999) Product Specialist of the Year (Home Audio and Car Audio Divisions) - Pioneer Electronics USA
Timeline
Service Manager
Express Auto Center
07.2017 - Current
Store Manager
Advance Auto Parts
01.2013 - 07.2017
Assistant Store Manager
Advance Auto Parts
03.2012 - 01.2013
Sales/Retail Parts Professional
Advance Auto Parts
07.2011 - 03.2012
Owner/Operator
Discount Auto Sound
06.2009 - 07.2011
District Sales Manager (Home Audio Division)
Pioneer Electronics USA
03.2000 - 02.2009
Product Specialist (Car Audio Division)
Pioneer Electronics USA
04.1997 - 03.2000
Assistant Manager
Southern Autotronics Inc.
04.1994 - 04.1997
Warehouse/Installer/Outside Sales
Southern Autotronics Inc.
07.1991 - 04.1994
West Virginia University
Virginia Commonwealth University
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