Stephen K. Greto
Rental Delivery And My Epic Gear Manager Vail Resorts
Frisco,CO
Summary
Guest focused manager with ten years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Skilled management leader and focused on overall operational performance. Service-oriented Manager with extensive knowledge of ski industry and health food trends. Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations.
Overview
12
12
years of professional experience
Work History
Rental Delivery Manager
Vail Resorts Inc
10.2020 - Current
- My Epic Gear pilot, hired, train, and prepare for a completely new way to serve our members.
- Maximize staff utilization, and sales, by coordinating efficient workflow.
- Manage day to day operations, hire, train, lead, drive sales.
- Monitor customer quality metrics and take proactive steps to implement resolutions and restore acceptable levels.
- Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluate report data to proactively adjust and enhance operations.
- Achieved or exceed financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Assistant Manager
Breck Sports Peak 8
10.2019 - 10.2020
- Managed high volume ski and board rental shop.
- Trained staff of 30 on all functions of rental shop.
- Created schedules, kept detailed records, made bank deposits.
- Sales totaled over 5 million dollars for one winter season.
- Provided world-class guest service on a consistent basis.
Assistant Manager
Breck Sports Main
04.2019 - 10.2019
- Trained employees on POS, merchandising, rentals, including skis and snowboards.
- Followed all company guidelines with proper paperwork handling, and safety checks on all equipment.
- Maintained accurate records for cash handling, store goals, and store performance.
- Communicated effectively with management, implemented strategies for better sales and store atmosphere.
- Helped control budget by managing labor, pushing sales, focused on giving guest best experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Shift Manager
Beaming Organic Superfood Cafe
03.2018 - 03.2019
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Rental Manager
Sugar Bowl Corp
11.2015 - 05.2017
- Managed day to day operations at ski resort rental-shop,
- Was responsible for cash handling and balancing reports, keeping and reporting accurate records.
- Created schedules, communicated with staff and upper management about day to day ops.
- Strong in controlling floor during busy times, always available to support staff.
- Trained staff on POS, worked with other departments, sold all company products.
- Connected with guests and employees, cultivated positive environment.
Logistics Coordinator and Delivery Manager
Green And Tonic
03.2012 - 04.2015
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Managed cross-functional teams for efficient project execution and timely completion.
- Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
- Streamlined inventory management for reduced waste and improved cost control.
Education
Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NYBellevue College
Bellevue, WASkills
Loss Prevention
Managing
Payroll
Policies
POS
Reporting
Safety
Sales
Scheduling
Recruiting and interviewing
Employee performance evaluations
Timeline
Rental Delivery Manager
Vail Resorts Inc
10.2020 - Current
Assistant Manager
Breck Sports Peak 8
10.2019 - 10.2020
Assistant Manager
Breck Sports Main
04.2019 - 10.2019
Shift Manager
Beaming Organic Superfood Cafe
03.2018 - 03.2019
Rental Manager
Sugar Bowl Corp
11.2015 - 05.2017
Logistics Coordinator and Delivery Manager
Green And Tonic
03.2012 - 04.2015
Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Bellevue College
Similar Profiles
Danny SotoDanny Soto
F&B Support Back of House (Mountain) at Vail Resorts Vail Mountain ResortF&B Support Back of House (Mountain) at Vail Resorts Vail Mountain Resort
Lana GibsonLana Gibson
Retail Sales Associate at Vail Resorts IncRetail Sales Associate at Vail Resorts Inc
Maria BanachMaria Banach
Food and Beverage Cashier at Vail Resorts IncFood and Beverage Cashier at Vail Resorts Inc
Caelan FlahartyCaelan Flaharty
Ski Lift Operator Lead at Vail Resorts IncSki Lift Operator Lead at Vail Resorts Inc
Calvin MeehanCalvin Meehan
Jr. Dock Hand Rental Attendant at Frisco Bay MarinaJr. Dock Hand Rental Attendant at Frisco Bay Marina