Summary
Overview
Work History
Education
Timeline
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Stephen K. Greto

Frisco,CO

Summary

Ten years of diverse management experience with a focus on customer satisfaction. Proven track record of building strong relationships. Skilled leader with expertise in operational performance. Well-versed in ski industry and health food trends.

Overview

13
13
years of professional experience

Work History

Rental Delivery Manager

Vail Resorts Inc
Breckenridge, CO
10.2020 - 09.2024
  • My Epic Gear pilot, hired, train, and prepare for a completely new way to serve our members.
  • Aligned team tasks for better efficiency and higher output levels
  • Recruit and train staff
  • Monitor customer quality metrics and take proactive steps to implement resolutions and restore acceptable levels.
  • Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Evaluate report data to proactively adjust and enhance operations.
  • Achieved or exceed financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.

Assistant Manager

Breck Sports Peak 8
Breckenridge, CO
10.2019 - 10.2020
  • Oversaw operations of a busy ski and snowboard rental establishment.
  • Trained staff of 30 on all functions of rental shop.
  • Created schedules, kept detailed records, made bank deposits.
  • Generated over $5 million in seasonal revenue
  • Provided world-class guest service on a consistent basis.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Assistant Manager

Breck Sports Main
Breckenridge, CO
04.2019 - 10.2019
  • Trained employees on POS, merchandising, rentals, including skis and snowboards.
  • Followed all company guidelines with proper paperwork handling, and safety checks on all equipment.
  • Maintained accurate records for cash handling, store goals, and store performance.
  • Communicated effectively with management, implemented strategies for better sales and store atmosphere.
  • Helped control budget by managing labor, pushing sales, focused on giving guest best experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Shift Manager

Beaming Organic Superfood Cafe
Del Mar, CA
03.2018 - 03.2019
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Rental Manager

Sugar Bowl Corp
Norden, CA
11.2015 - 05.2017
  • Managed day to day operations at ski resort rental-shop,
  • Was responsible for cash handling and balancing reports, keeping and reporting accurate records.
  • Created schedules, communicated with staff and upper management about day-to-day ops.
  • Skilled at maintaining control under high-pressure situations
  • Conducted comprehensive POS training for staff
  • Facilitated communication between guests and employees
  • Created and maintained accurate records of rental contracts, payments, and other related documents.
  • Developed and implemented strategies to increase customer satisfaction with the rental process.
  • Performed daily inspections on all rental properties to ensure that they met company standards.

Logistics Coordinator and Delivery Manager

Green And Tonic
Greenwich, CT
03.2012 - 04.2015
  • Facilitated uniformity in team operations through thorough training
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
  • Streamlined inventory management for reduced waste and improved cost control.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

Education

Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York
New York, NY

Bellevue College
Bellevue, WA

Timeline

Rental Delivery Manager

Vail Resorts Inc
10.2020 - 09.2024

Assistant Manager

Breck Sports Peak 8
10.2019 - 10.2020

Assistant Manager

Breck Sports Main
04.2019 - 10.2019

Shift Manager

Beaming Organic Superfood Cafe
03.2018 - 03.2019

Rental Manager

Sugar Bowl Corp
11.2015 - 05.2017

Logistics Coordinator and Delivery Manager

Green And Tonic
03.2012 - 04.2015

Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York

Bellevue College

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Stephen K. Greto