STEPHEN K. PATTERSON
Santa Rosa,CA
Summary
More than 20 years experience in fine dining service, wine knowledge, and creating memorable dining experiences. Excelled in high volume environments and mastering daily specials. A collaborative team player known for upselling techniques and upbeat, engaging service .Exceptional communication skills stemming from a professional theater background.
Overview
27
27
years of professional experience
Work History
Server
The Stone House Cafe
06.2009 - 08.2021
- Casual fine dining with a large outdoor garden patio
- A legacy family business with a very large menu as well as an ever changing and long list of verbal specials that had to be memorized and recited at every table
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Beer and wine selections were in constant flux
Server
Pietro's Famiglia Ristorante Italiano
10.2009 - 03.2010
- Classic Italian cuisine in a cozy setting with an open kitchen
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy. No POS. Pen, paper, and an adding machine.
Bistro Napa (Atlantis Casino Resort)
09.2003 - 05.2009
- Company Overview: Fine dining with an eclectic 'California inspired' menu and a 4000 bottle wine cellar
- Worked alongside well respected sommelier/cellar master Christian O'Kuinghuttons for six years and learned a great deal about wines and wine pairings
- Fine dining with an eclectic 'California inspired' menu and a 4000 bottle wine cellar
- Worked alongside well respected sommelier/cellar master Christian O'Kuinghuttons for six years and learned a great deal about wines and wine pairings
Server
OB's Pub and Restaurant
11.1997 - 04.2003
- Casual dining in high volume local and tourist destination
- Received an 'Award of Excellence' from a Secret Shopper in 2002
Bartender/Host/Server
The Passage Restaurant
01.1998 - 08.1998
- Contemporary American Cuisine in a fine dining setting
- Worked as daytime bartender/host/server
Co-Artistic Director
The Imaginists
08.2021 - Current
- Co-Artistic Director (and founding member) of The Imaginists theater collective working as a composer, sound designer and performer as well as creating graphics, emails and social media campaigns
Education
Bachelor of Arts - Drama
University of North Carolina School of The Arts
Winston-Salem, NCSkills
Exceptional customer service
Wine/beer/liquor knowledge
Guest Engagement
High-volume dining
Point of sale operation
Beverage Preparation
Daily specials memorization
Food and beverage pairings
Wine service
Excellent Communication
Timeline
Co-Artistic Director
The Imaginists
08.2021 - Current
Server
Pietro's Famiglia Ristorante Italiano
10.2009 - 03.2010
Server
The Stone House Cafe
06.2009 - 08.2021
Bistro Napa (Atlantis Casino Resort)
09.2003 - 05.2009
Bartender/Host/Server
The Passage Restaurant
01.1998 - 08.1998
Server
OB's Pub and Restaurant
11.1997 - 04.2003
Bachelor of Arts - Drama
University of North Carolina School of The Arts
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