Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Gatimu

LPN
Oklahoma City,OK

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with LPN/ACMA/CNA/CPR certifications. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated student interested in applying excellent communication and interpersonal skills to this position roles. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Resident Services Coordinator (LPN)

Sagora Senior Living
Edmond, OK
01.2024 - Current
  • Administered injections, oral medications, topical ointments and other treatments as prescribed by physician or nurse practitioner.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Leveraged medication expertise to accurately enter medications and supplies into computer system.
  • Reviewed patient charts for drug allergies or contraindications prior to administering medication.
  • Ordered medications from pharmacy using computerized medical records system according to doctor's orders.
  • Prepared medications for administration in accordance with established policies and procedures.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

CNA/Advanced Certified Medication Aide

Sagora Senior Living
Oklahoma City, OK
09.2020 - Current
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Determined accurate prices for rentals customer services, consistently searching for deals and best prices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Lead Care Manager

Sunrise Senior Living
Mercer Island, WA
11.2018 - 07.2020
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
  • Provided guidance and support to Care Managers during complex cases or difficult situations.
  • Reviewed work list to prioritize patients and identify new admissions.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Communicated with patients with compassion while keeping medical information private.
  • Implemented standards for quality and efficiency.
  • Monitored patient outcomes and quality of services provided by Care Managers.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Understood and followed oral and written directions.

Inventory Supervisor

Imaara Hardware
-, Kenya
04.2014 - 05.2018
  • Checked loaded materials compared to work orders for correctness.
  • Reported employee time, job expenses and inspections results in work records.
  • Collaborated with upper management to review and forecast stock levels.
  • Created monthly reports detailing inventory performance metrics such as turns, shrinkage, backorders.
  • Prepared and led staff training and instruction.
  • Reported on inventory operations, stock levels and adjustments.
  • Monitored and verified quality and specifications of incoming raw materials against packing list and bills of lading.
  • Maintained accurate and up-to-date records of all inventory transactions.
  • Reviewed inventory control reports ensuring accuracy and completeness.
  • Held staff meetings to share project information and address specific issues.
  • Analyzed daily inventory reporting to identify and correct errors, plan workflows and meet ordering requirements.

Sales Supervisor

Optica Ltd
-, KENYA
03.2011 - 02.2014
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Promoted key products and features to customers to generate interest and drive revenue growth.
  • Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Delegated work to staff, setting priorities and goals.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Researched industry trends and competitive landscape information regularly.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.

Education

Associate of Applied Science - Practical Nursing

Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK
12-2023

CERTIFIED PUBLIC ACCOUNTANT (CPA1) - DIPLOMA IN ACCOUNTING LEVEL I

KASNEB
KENYA
06-2014

Associate of Arts - Business Administration And Management

Kenya Insitute Of Management
Kenya.
12-2013

Skills

  • Privacy and Confidentiality
  • Daily Living Assistance
  • Medical Records Management
  • Emergency Response
  • Medication Administration
  • Regulatory Compliance
  • Supply Restocking
  • Patient Safety Management
  • Infection Control Procedures

Certification

  • Licensed Practical Nurse
  • Advanced Certified Medication Aide
  • Certified Nursing Assistance
  • CPR

Timeline

Resident Services Coordinator (LPN)

Sagora Senior Living
01.2024 - Current

CNA/Advanced Certified Medication Aide

Sagora Senior Living
09.2020 - Current

Lead Care Manager

Sunrise Senior Living
11.2018 - 07.2020

Inventory Supervisor

Imaara Hardware
04.2014 - 05.2018

Sales Supervisor

Optica Ltd
03.2011 - 02.2014

Associate of Applied Science - Practical Nursing

Francis Tuttle Technology Center - Rockwell

CERTIFIED PUBLIC ACCOUNTANT (CPA1) - DIPLOMA IN ACCOUNTING LEVEL I

KASNEB

Associate of Arts - Business Administration And Management

Kenya Insitute Of Management

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Stephen GatimuLPN