Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHEN M BALCERAK

Rochester,NY

Summary

Advanced Operations Manager offering over 15+ years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Overview

18
18
years of professional experience

Work History

Associate Director

University Of Tennessee, Knoxville
Knoxville, TN
09.2023 - Current

Oversight, management and supervision for all operations in the offset press, bindery, warehouse and delivery areas of service. Serves as a member of the UPM leadership team and participates in strategic planning and development. Ensures that projects are completed as scheduled and in accordance with high quality standards. Responsible for ensuring that equipment repair and maintenance is performed by staff or contractors per maintenance schedule, and that materials are ordered by staff as needed and adequate inventories of materials are maintained. Hires, trains and performs performance evaluations for staff.

  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
  • Assisted senior leadership in managing all aspects of operations.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Led teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.

Operations Manager

PANTHER GRAPHICS
Rochester NY
10.2009 - 09.2023
  • Maintain an high quality of printing while completing multiple jobs per day.
  • Experience in forklift operating.
  • Packaging ,assembling and shipping outgoing jobs.
  • Ability to operate and certified to repair Xerox 700 and Xerox Igen3/Igen4Igen5 and Kodak Digimaster.
  • Partnered with vendors and suppliers to effectively manage and budget for over $100.000 in inventory.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports.
  • Executed physical relocation of Printing facility, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency.
  • Verified compliance with best business practices throughout organization.

Package Handler/Shift Supervisor

UNITED PARCEL SERVICE, INC
10.2007 - 04.2021
  • AS AS A SUPERVISOR
  • Setup and breakdown operations during morning preload shift
  • Manage a team of up to 90 individuals
  • Maintain a safe working environment
  • Train new hires and retrain current staff in safe work methods
  • Collected and analyzed performance data from previous day and create reports
  • Analyze location data inputted into route planning system and provide corrections as needed
  • Currently working in the setup and breakdown of the evening local sort shift .
  • As a UPS package Handlers My job was Continually lifting, lowering, and sliding 3000+ packages typically weighing 1 – 150 lbs.
  • In a fast paced environment.
  • Exercise organizational skills and time management in order to effectively fulfill time sensitive deliverables.
  • Exercise safety precautions while maintaining a high level of team proficiency.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Sorted items according to its destination.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Labeled packages according to instructions provided on work orders.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.

Pressman

DIVERSIFIED ENVELOPE
07.2006 - 03.2009
  • Supervised all Shipping and Receiving.
  • Maintained orderly records.
  • Maintained a clean and hazardous free work zone.
  • Full trained on a Two and Four Color Offset Jet Presses.
  • Operated on a daily basis.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Checked job information at each press to verify that correct ink was delivered.
  • Properly secured loads with security straps, covers and security seals.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Education

High School Diploma -

Hilton Central High School
Hilton, NY

Skills

  • Budgeting and forecasting
  • Project development and life cycle
  • Solutions Development
  • Cost Reduction Strategies
  • Relationship Development
  • Natural leader
  • Staff Management
  • New product introductions strategies
  • Operations management
  • Purchasing and procurement
  • Work flow planning
  • Management information systems
  • Policies and Procedures Implementation
  • Team Leadership
  • Vendor sourcing
  • Business operations
  • Strategic Planning
  • Sales background
  • Project Management
  • Resources Allocation
  • Strategic leadership
  • Process Improvement
  • Budget Management
  • Team Collaboration and Leadership
  • Operations Management
  • Decision-Making
  • Analytical Thinking
  • Coaching and Mentoring
  • Onboarding and training

Timeline

Associate Director

University Of Tennessee, Knoxville
09.2023 - Current

Operations Manager

PANTHER GRAPHICS
10.2009 - 09.2023

Package Handler/Shift Supervisor

UNITED PARCEL SERVICE, INC
10.2007 - 04.2021

Pressman

DIVERSIFIED ENVELOPE
07.2006 - 03.2009

High School Diploma -

Hilton Central High School
STEPHEN M BALCERAK