STEPHEN M. DUNCAN

Responsibilities:

• Monitored patients' physical and medical well-being and report unusual behavior or physical ailment to senior medical staff.
• Issued medications from dispensary and maintained records in accordance with specified procedures.
• Observed and influenced patients' behavior by interacting with them and teaching /counseling them.
• Responded to crisis and emergency situations by establishing check down protocols.
• Promoted problem solving and decision making skill development, particularly in areas of irrational behavior and conflict avoidance.

• Effective written and verbal communication skills. Established and maintained strong working relations with cross functional departments, co-workers, and patients. Assisted with basic tasks including entering clinical data, looking up information from medical records or following up with patients.
• Experienced in managing day-to-day administrative tasks while delivering high-level of customer service. Knowledge of current healthcare laws and procedures was fundamental. Medical billing procedures, Insurance benefits, Scheduling of appointments, answering phones while ensuring office effectiveness and efficiency, was routine multitasking.
• Responsible for negotiating, completing and submitting of all contracts with all insurance companies.
• Daily office patient volume of 40 to 50.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations
• Developed close working relationships with front office and back office staff

• Foundational bricks started with family and friends and continued through referrals.
• Contacted prospective customers to present information and explained available services.
• Ensured that policy requirements were fulfilled, including any necessary medical examinations and completed all appropriate forms.
• Performed administrative tasks, such as maintaining records and handling policy renewals. Calculated premiums and establish payment methods. Attended meetings, seminars and programs to learn about new products and services.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 90%

Bachelor of Arts in Psychology

National Science Foundation Member