STEPHEN M. SMITH
Leawood,KS
Summary
United States Army Veteran with over two decades of proven experience in sales performance, store management operations, customer service management, and visual merchandising. Leveraging an array of credentials in financial planning, developing sales goals, fostering team development, and meeting strict deadlines. Adept at leading employees of all backgrounds, implementing employee motivation strategies, fostering client loyalty, expanding brand presence, and executing sales performance goals to increase profitability.
Overview
18
18
years of professional experience
Work History
Personal Trainer
Self Employed
01.2023 - Current
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, and stress management
Store Manager
Warby Parker
10.2021 - 01.2023
- Successfully launched new store in Leawood Kansas, exceeded annual target goal by 5%.
- Executed new product marketing strategies and organizational structural changes within established timelines
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Total Wine And More
01.2018 - 01.2021
- Partnered with District Manager and Regional VP to create financial, operational, and customer service goals and business plans to increase profitability and customer satisfaction; addressed store’s unique strengths and challenges.
- Managed operations, workflow scheduling, and payroll processing for over 20 employees; conducted performance reviews, coaching, and training to ensure staff met company standards .
- Adapted to rapidly changing marketing strategies to ensure maximum profitability
- Evaluated sales performance, measured and reported results, assessed, and corrected performance according to policies and procedures; met and excelled above sales goals .
Store Manager
Harris Teeter
01.2015 - 01.2018
- Coordinated store operations, drove financial success, and built effective teams while fostering community-oriented business culture that provided value driven customer environment.
- Motivated, coached, and strengthened store employees; Provided expertise on key customer issues, team staffing and management, and company policies and procedures.
- Managed sales performance, measured and reported results, evaluated, and increased sales to exceed company goal of $50M annual.
- Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns , and oversaw merchandising.
Executive Team Leader - Asset Protection/Logistics
Target
01.2005 - 01.2015
- Prioritized and improved processes increasing impact of total store profitability -achieved 7 % mature in sales while maintaining under 1 % shrinkage.
- Managed maintenance, serviceability, safety, and accountability of equipment and facilities while adhering to OSHA guidelines.
- Trained and facilitated professional development courses for company executives in Seattle market stores.
- Sourced, assessed, and selected top talent from greater Seattle area for promotions and development opportunities.
Education
Bachelor of Science - Design & Programming
2005
Skills
- Personnel Management
- Process Development
- Inventory Management
- Retail Administration
- Customer Service
- Team Building
- Organizational
- Leadership
- Human Resources
- Commercial Retail Sales
- KRONOS scheduling systems
- Microsoft Office 360, SharePoint
- Operating Systems : MacOS / Microsoft Windows
Timeline
Personal Trainer - Self Employed
01.2023 - Current
Store Manager - Warby Parker
10.2021 - 01.2023
Store Manager - Total Wine And More
01.2018 - 01.2021
Store Manager - Harris Teeter
01.2015 - 01.2018
Executive Team Leader - Asset Protection/Logistics - Target
01.2005 - 01.2015
Westwood College - Bachelor of Science, Design & Programming
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