Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Stephen M. Tullos

West Monroe,Louisiana

Summary

Detail-orientated Senior Utility Technician adept at making critical decisions, & managing deadlines. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

12
12
years of professional experience

Work History

Senior Utility Technician

ATMOS ENERGY
10.2022 - Current
  • Monitor system operations to improve effectiveness, efficiency and regulatory compliance.
  • Assist in the installation and maintenance of natural gas lines, meters, regulators.
  • Maintain and apply knowledge of current construction techniques, materials, standards, and regulations required for the installation of natural gas pipelines and related facilities.
  • Assist in conducting leak surveys.
  • Fulfill work orders to connect/ disconnect service.
  • Complete and maintain accurate records and reports in order to comply with company and regulatory requirements.
  • Responsible for operation and inspection of assigned company vehicles and equipment.
  • Demonstrate support for & adhere to the company values, strategies, policies, and procedures.
  • Assist with activities to ensure responsiveness to natural gas and other emergencies.
  • Bring materials and tools from truck and storage facility to work site locations.
  • Recognize and report potential project challenges and assist with solutions.
  • Work with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Operate equipment such as backhoe and boring machine.
  • Complete work orders and verify all documentation is accurate.
  • Map all projects with satellite imaging software.
  • Monitor contractors while performing maintenance on system to ensure all safety procedures are followed.
  • Transport/ maintenance heavy equipment to/ from job sites.

Senior Service Technician

ATMOS ENERGY
09.2019 - 10.2022
  • Respond to customer requests for service including connections and disconnections.
  • Disconnect service as necessary and perform collection efforts on delinquent accounts.
  • Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
  • Read meters and record usage for billing.
    * Assist with activities to ensure responsiveness to natural gas and other emergencies.
  • Investigate, grade and repairs leaks.
  • Perform natural gas line location tasks.
  • Read meters and record usage for billing.
  • Inform customer of needed repairs and answers basic questions. Ensure that customer understands and is satisfied with work completed.
  • Complete and maintain accurate records and reports to comply with Company and regulatory requirements.
  • Demonstrate support for and adhere to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.
  • Responsible for the safe operation and inspection of assigned Company vehicle and equipment.
  • Subject to reporting outside regular work area.
  • Identify, address, and report safety and encroachment issues to their resolution and completion.
  • Very familiar with the contents of the Safety Manual. Practice our HELP steps in our day to day duties. Live daily by the spirit of its intent and become involved in creating and maintaining a safe working environment. All required safety training has been completed at this time.

Field Service Technician

HOME APPLIANCE SERVICE
01.2015 - 09.2019
  • With superior customer service skills
  • Handles high-pressure situations and resolves customer issues in a calm and courteous manner
  • Strong attention to detail
  • Strong troubleshooting skills
  • Customer service-oriented
  • Responsible and reliable
  • Disassemble equipment for maintenance or repair
  • Collect payments for good or services
  • Test electrical circuits or components for proper functioning
  • Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring
  • Clean equipment, parts, or tools to repair or maintain them in good working order
  • Reassemble equipment after repair
  • Adjust equipment to ensure optimal performance
  • Talk to customers or refer to work orders to establish the nature of appliance malfunctions
  • Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice
  • Record maintenance and repair work performed on appliances
  • Conserve, recover, and recycle refrigerants used in cooling systems
  • Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances
  • Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid
  • Observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary
  • Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems
  • Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
  • Discussed and recommended service options with customers and explained costs involved.
  • Followed safety procedures to avoid injuries in field.

Laborer

MID-SOUTH LAWN SERVICE
06.2013 - 01.2015
  • Perform grounds keeping and building maintenance duties
  • Mow properties using a riding lawnmower, or walk behind mower
  • Trim and edge around walks, flower beds, and walls
  • Landscape by planting flowers, grass, shrubs, and bushes
  • Apply pesticide to rid grounds of pests such as mosquitos, wasps, ticks, and others
  • Apply fertilizer to ground to enhance growth
  • Perform routine maintenance duties such as applying plaster, fixing fountains, and other duties
  • Blow walkways and parking lots clear of debris
  • Cut down tree limbs that are posing a danger
  • Trim shrubs and pull weeds
  • Perform minor repairs and maintenance procedures on equipment utilized in grounds keeping
  • Straw, mulch, and prune the grounds as needed
  • Install rock, landscaping lights, and sprinklers
  • Water plants and grass as needed and apply fertilizer.

SPARKS NISSAN KIA
01.2013 - 06.2013
  • Maintaining and developing relationships with existing customers via meetings, telephone calls and email
  • Explaining features and demonstrating new and used vehicles to customers
  • Gathering market and customer information
  • Negotiating variations in price, delivery and specifications with managers
  • Advising on forthcoming product developments and discussing special promotions
  • Liaising with suppliers to check on the progress of existing orders
  • Checking quantities of goods on display in the showroom
  • Recording sales and order information and sending copies to the manager in the end of the day
  • Reviewing own sales performance, aiming to meet or exceed target
  • Gaining a clear understanding of customers and requirements
  • Making accurate, rapid cost calculations, and providing customers with quotation.

Solutions Specialist

NSSI/ VERIZON WIRELESS
04.2012 - 01.2013
  • Described use and operation of merchandise to customers
  • Received and processed cash and credit payments for in-store purchases
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
  • Placed special merchandise orders for customers
  • Exceeded targeted sales goals by 20%
  • Shared product knowledge with customers while making personal recommendations
  • Participate in promotional activities
  • Respond to customer inquiries or needs such as explanation of equipment operation, and the execution of warranty claims.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
  • Optimized operational productivity and collaborated with staff to share and implement process improvements.

Education

Associates of Science - Nursing

Louisiana Delta Community College
Monroe, LA

GED - General

Ouachita Parish High School
Monroe, LA
2002

Skills

  • Strong attention to detail
  • Troubleshooting
  • Critical thinker
  • Safety checks
  • Repair documentation
  • Customer-focused
  • Communication skills
  • Team building
  • Responsible and reliable
  • Meticulous
  • Safety measures and policies

Accomplishments

  • Active member of our EAC which helps fuel safe & thriving communities by actively growing relationships within our area.
  • Safety Team Leader for the Monroe office.
  • Acquired CDL for purpose of transporting equipment.

Affiliations

Boy Scouts of America

Timeline

Senior Utility Technician

ATMOS ENERGY
10.2022 - Current

Senior Service Technician

ATMOS ENERGY
09.2019 - 10.2022

Field Service Technician

HOME APPLIANCE SERVICE
01.2015 - 09.2019

Laborer

MID-SOUTH LAWN SERVICE
06.2013 - 01.2015

SPARKS NISSAN KIA
01.2013 - 06.2013

Solutions Specialist

NSSI/ VERIZON WIRELESS
04.2012 - 01.2013

Associates of Science - Nursing

Louisiana Delta Community College

GED - General

Ouachita Parish High School

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Stephen M. Tullos