STEPHEN N. SARPONG
Atlanta,Ga
Summary
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Project Manager
American Express
Atlanta
11.2022 - Current
- Lead team with the coordination and completion of compliance projects; setting deadlines and coordinating activities and resources
- Monitor and summarize the progress of projects that impact multiple departments, systems, or workflows with moderate to high complexity, investigating and resolving compliance problems and responding to questions from internal sources and regulatory agencies
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Effectively communicate with internal and external customers, management, and our client's functional areas by presenting problem resolution, compliance information, and metrics and status reports in a professional manner
- Setting deadlines, coordinating activities and resources, monitoring, and summarizing the progress of projects that impact multiple departments, systems, or workflows with moderate to high complexity
- Worked with businesses to ensure the successful completion of projects
- Provide a complete view of the overall project to the organization and all stakeholders
- Work closely with the end user, IT, and others to understand and prioritize business goals and information needs and participates in the development of system requirements and design specifications
- Created status reports detailing progress against timeline milestones and budget constraints.
- Monitored progress of the project by tracking activities and resolving issues that arose during execution phase.
- Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
- Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
- Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
- Documented all processes involved in implementing IT projects according to industry standards.
Implementation Project Manager
LabCorp Inc
Atlanta
06.2019 - 10.2022
- Effectively managed and lead the successful delivery of the technology projects and requests from within various phases of delivery across the entire lifecycle within project timeline and budget
- Manage deliverable estimation process, resource allocation, and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate
- Collaborates with designers and writers to ensure functional specifications and requirement documents are met
- Kickoff meeting
- Responsible for supporting marketing and marketing communications by developing marketing strategy and project support throughout the lifecycle of a campaign
- Managing Medicare and Medicaid projects including health Insurance Operations with Business Owners
- Ensure the project scope of work is completely understood by all team members with clearly identified roles and responsibilities assigned
- Provide direction and reporting to all stakeholders such as business owners, internal departments, and management
- Maintain the project budget and keep management informed of any variances
- Work with writers to help improve project budget
- Produce and maintain the schedule as well as ensure schedule compliance
- Immediately inform management of any impact on the overall performance of the project
- Main point of contact for business owners and correspondence, ultimate responsibility for compliance with the contract scope
- Schedule and oversee project review meetings to make sure design is proceeding at the appropriate pace and project needs are being met and issue minutes of these meetings
- Project Planning & Delivery and deal with vendor interface, also manage and record all project changes, internal and business owner changes
- Prepare monthly project progress updates and Project cash flow projections, develops and manage project timelines
- Manage deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate! To work with healthcare professionals to improve the efficiency and quality of the delivery output/healthcare services.
Project Manager
Comcast
New Jersey
06.2016 - 05.2019
- Effectively managed and lead the successful delivery of the technology projects and requests from within various phases of delivery across the entire lifecycle within the project timeline and budget
- Provide a complete view of the overall project to the organization and all stakeholders
- Manages all aspects of the project lifecycle and works with matrix business, corporate and IT partners to oversee all phases of the project, and to ensure that related project processes are completed as required
- Manage deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate
- Responsible for supporting marketing and marketing communications by developing marketing strategy and project support throughout the lifecycle of a campaign
- Ensure the project scope of work is completely understood with all team members with clearly identified roles and responsibilities assigned
- Provide direction and reporting to all stakeholders such as business owners, internal departments, and management
- Maintain the project budget and keep management informed of any variances
- Work with writers to help improve project budget
- Exhibit proactive behavior by engaging in project planning activities, including but not limited to: defining the overall scope of the project; creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities; identifying and communicating project dependencies and impacts; putting mechanisms in place to set expectations and ensure on-going control of the project (e.g., kick off meeting, overall project management approach, risk management, issues management, change control, etc.) Define project governance; outlining roles and responsibilities and decision rights Ensure success criteria defined upfront to promote alignment and actively manage to expect project outcomes
- Keep all stakeholders (internal & external) engaged in the project, aligned to expected outcomes and informed about what is occurring throughout the project
- Ensure transparency throughout project lifecycle by proactively communicating progress on an on-going basis
- Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.
Assistant Project Coordinator
Bread Financial
Wisconsin, United States
02.2011 - 05.2016
- Attend, coordinate and assist with setting up meetings related to Microsoft SharePoint 2016 Upgrade
- Provided monthly metric related to Meridian User support mailbox which includes user errors, open/closed incident, systems enhancements etc
- Created and managed all project documentation, (project plans, status reports, RAID logs etc)
- Ensured projects are well defined, aligned to business goals, well documented, and appropriately reported
- Ensured all risks and issues are understood, raised, prioritized, and escalated (if needed)
- Assist the project managers with project implementation plan, defined scope for the Microsoft SharePoint upgrade and track all issues over the weekend
- Plan and schedule project timelines, track project milestones and deliverables using appropriate tools
- Created and maintained project documentation for scoping, meeting minutes and change management process.
Education
Bachelor of Science (Computer Management) -
DeVry University
06.2011
Skills
- Knowledgeable in Microsoft SharePoint
- Knowledgeable in Microsoft Project
- Knowledgeable in Smartsheet
- Experience with the SDLC methodology, structured QA methods, and practices
- Experience in Service Now, Experience in Jira
- Knowledgeable in WBS Chart Pro, Understating of QA testing disciplines
- Understanding of Project and Program Management principles and discipline
- Knowledgeable in Clarity PPM, QuickBase, Service Now
- Understanding of Business Requirement principles and disciplines
- Excellent collaborative skills and ability to maintain positive work relationships
- Excellent at managing finances and optimizing the budget
- Knowledgeable in SQL Server database and Microsoft Azure
- Strong knowledge of SSRS/SSIS, Microsoft suite (Word, Excel PowerPoint, Access)
Certification
- PMP Certification- In progress
- Certified Scrum Master
- Business Analyst certification
- ITIL V4
- Project Managers Foundation V1
Timeline
IT Project Manager
American Express
11.2022 - Current
Implementation Project Manager
LabCorp Inc
06.2019 - 10.2022
Project Manager
Comcast
06.2016 - 05.2019
Assistant Project Coordinator
Bread Financial
02.2011 - 05.2016
Bachelor of Science (Computer Management) -
DeVry University
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