Stephen Rey Cortez
Mesquite
Summary
Over 10 years of working experience in a number of fields from customer service, management to construction and fabrication
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Fabrication Welder
Devildog Welding
Mesquite
2015.06 - Current
- Fabricated metal components using MIG and TIG welding techniques.
- Interpreted blueprints to determine specifications and requirements.
- Operated welding machines and tools to complete fabrication tasks.
- Conducted quality inspections on finished products for defects.
- Ensured compliance with safety standards during all welding operations.
- Maintained equipment and tools to ensure optimal performance.
- Fabricated metal components and structures according to blueprints, drawings, and written specifications.
- Maintained a clean work area in accordance with safety regulations.
- Operated forklifts to move large components around the shop floor.
- Welded metal pieces together using MIG, TIG, and other welding processes as required.
- Used jigs, fixtures, and tools for assembly of parts and components.
- Cleaned and prepared surfaces for welding operations by grinding, sanding, or polishing as needed.
Maintenance Team Leader
Buc-ee's
Terrell
2024.04 - 2025.08
- Led maintenance team to ensure equipment functionality and safety compliance.
- Coordinated daily maintenance tasks and schedules for optimal efficiency.
- Assisted in troubleshooting equipment issues and implementing repairs promptly.
- Trained new team members on safety protocols and operational procedures.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Implemented improved training procedures to better develop new personnel.
- Organized, monitored, and supervised team members to ensure timely completion of daily operations.
- Conducted regular inspections of equipment and facilities to identify potential problems before they occur.
- Enforced safe working practices among staff members by conducting periodic safety audits.
- Identified areas for improvement within the maintenance department through data analysis.
- Resolved customer complaints pertaining to facility maintenance services in a professional manner.
- Coordinated with vendors to ensure timely delivery of supplies needed for scheduled work orders.
- Participated in meetings with senior management on matters related to plant operations and productivity.
- Reported project progress, site problems and labor status to supervisors.
- Trained and monitored employees to teach daily tasks and improve performance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected completed work to assess quality and identify skill gaps.
- Coached staff on strategies to enhance performance and improve customer relations.
Member Service Representative
Resource one credit union
Dallas
2018.02 - 2019.10
- Assisted members with account inquiries and transactions efficiently.
- Educated customers on available services and product features.
- Processed account openings and closings accurately and promptly.
- Resolved member complaints through effective communication and problem-solving.
- Maintained detailed records of member interactions in the database.
- Trained new staff on customer service protocols and system usage.
- Conducted follow-ups with members to ensure satisfaction with services offered.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Night Manager
QuikTrip
Dallas
2017.08 - 2019.07
- Supervised night operations and ensured compliance with safety protocols.
- Managed staff schedules to optimize coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Implemented inventory management practices for nightly stock assessments.
- Resolved customer complaints promptly to maintain service quality.
- Conducted nightly audits of cash handling and financial reporting processes.
- Maintained cleanliness and organization of the facility during overnight shifts.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Established friendly relationships with regular guests, members and residents.
- Oversaw night audit function and preparation of daily financial reports.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled cleaning and maintenance for rooms and equipment.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Oversaw general upkeep of public areas and restrooms.
Education
West Mesquite Highschool
Mesquite, TXSkills
- Team management
- Conflict resolution
- Time management
- Works well under pressure
- Quick Learner
- Preventive maintenance
- Safety compliance
- Customer service
- Problem solving
References
References available upon request.
Timeline
Maintenance Team Leader
Buc-ee's
2024.04 - 2025.08
Member Service Representative
Resource one credit union
2018.02 - 2019.10
Night Manager
QuikTrip
2017.08 - 2019.07
Fabrication Welder
Devildog Welding
2015.06 - Current
West Mesquite Highschool