Summary
Overview
Work History
Education
Skills
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Sharon Stephens

Homewood,IL

Summary

Highly skilled and dedicated 911 telecommunicator with over 5 years of experience in emergency dispatching. Proven ability to remain calm and provide clear instructions to callers in high-stress situations. Proficient in utilizing various communication tools and systems to dispatch emergency services efficiently. Exceptional multitasking and problem-solving skills to handle multiple calls and prioritize responses effectively. Committed to ensuring the safety and well-being of the community by rapidly responding to emergencies and coordinating timely assistance.

Overview

7
7
years of professional experience

Work History

Store Detective

Meijer Inc
07.2023 - 03.2024
  • Conduct surveillance and monitor store premises to prevent theft and ensure customer and employee safety
  • Detect and apprehend shoplifters through investigative techniques and use of surveillance equipment
  • Collaborate with store management and law enforcement to investigate incidents of theft or fraud

911 Telecommunicator

Town of Cicero
03.2017 - 05.2023
  • Answer emergency calls from the public and dispatch appropriate emergency services in a timely manner
  • Gather critical information from callers to assess and prioritize the level of emergency
  • Provide pre-arrival instructions to callers to assist with managing the situation until help arrives

    • Behavioral Technician

    GBC
    10.2016 - 02.2017
  • Implemented behavior intervention plans designed by Board Certified Behavior Analyst (BCBA) to address challenging behaviors and promote skill development in children with autism spectrum disorder
  • Provided one-on-one behavior therapy sessions to teach and reinforce appropriate social skills, communication skills, and daily living skills
  • Collected and tracked data on client progress and behavior responses to measure effectiveness of intervention strategies

    • Education

    High School Diploma -

    Thornridge High School
    Dolton, IL
    08-1993

    Skills

    • LEADS
    • CAD
    • BLS CPR
    • Information Security
    • Report Generation
    • Paperwork Processing
    • Data Collection
    • Positive and professional
    • Training development aptitude
    • Team Development
    • Multi-line telephone operations
    • Adaptive team player

    Custom Section

    US Army Fort Drum, NY October 2000 - September 2007

    E-5/SGT

    Military Police

    Honorable Discharge

    Timeline

    Store Detective

    Meijer Inc
    07.2023 - 03.2024

    911 Telecommunicator

    Town of Cicero
    03.2017 - 05.2023

    Behavioral Technician

    GBC
    10.2016 - 02.2017

    High School Diploma -

    Thornridge High School

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