Stephen Stanton

• Leading the global Workday Customer Success team. Each managing a portfolio of 20 (strategic) or 35 (scalable) Workday HR and Financial clients. Current team based in US, CAN and India, with global portfolio of clients.
• 2024 - 2025 As a leadership team we are focused on leveraging AI into our strategy and communication, as well as building internal playbooks for clean, repeatable, profitable product and process.
• Creating a culture that is people driven, data led, and profit focused: client journey, net new sales, renewals and expansions and cross-vertical projects with Mercer Health, Wealth, and Career (i.e. Broker of Record, Job Architecture, Compensation, HR Process Optimization & Change Management).

• Ensured strategic initiatives have clear value-driven goals, remain on agreed to time frame/budget, and status communicated to the leadership team.
• Led Workday (HRIS) and Cornerstone learning technology teams, corporate instructional design, HR intranet design, and learning vendor management.
• Onboarded 2000 employees through M&A, improving the talent acquisition experience, shifting to a user-centric Learning interface, and helping install Franklin Covey leadership development program and relationship with Great Place to Work.
• Optimized L&D budget and HR $20M budget to improve throughput and adopting a digital-first mindset, working with finance, procurement, IT, and Employee Experience & Development (EXD) leaders when: developing governance of shared systems, HR intranet, SharePoint, L&D vendors, (re)negotiating contracts, leaning staff, and restacking learning technologies.
• Improved (EXD) team dynamics and cross-functional efficiency & consistency working with leaders to create staffing models, upgrade technology, manage facilities.
• Align reporting with business metrics and strategic direction, to communicate to leadership and cut monthly reporting time by 80% and moving to automated dashboards.
• Partnered with HR on technical design, delivery, training, and reporting for company-wide initiatives: HR intranet launch, employee engagement surveys, learning effectiveness/engagement & annual HR cycle events (performance management, annual compensation event).

• Led L&D for 1000+ Customer Service representatives in U.S. and Manila (internal and vendor) new hire training & onboarding efforts, upskilling, and continuing education in escrow, modifications, sales leads and soft-skills.
• Consulted with business leaders to create e-learning, instructor-led training, videos and just in time resources to support training needs, including site/call center openings & closings, and acquisitions.
• Developed training staff in Performance Consulting, Delivery (train-the-trainer), Instructional Design & Operational Excellence.
• Partnered proactively with new product development and sales teams to effectively drive revenue from service-to-sales opportunities.

• Led onboarding, manager coaching and developing staff to improve time to proficiency, customer satisfaction, and drive revenue through service-to-sales leads, and upskilling.
• Successfully led team tasked with improving lead metrics to JD Power, as we:

- Built a dedicated Customer Service training team for all training development and facilitation.

- Created better agent level training, reporting, real-time resources across vendor and internal sites.

- Optimized call handling metrics and skills with an end-to-end focus on customer experience.

- Developed business continuity planning with leadership for site openings and closings.

- Standardized coaching protocol, reporting, and training resources.