Stephen Taylor McDonnell
Ft Myers,FL
Summary
Accomplished sales professional with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions and handling customer complaints. Great at creating and continuing strong customer relationships. Willing to take on any task to support team and help business succeed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Account Manager
Colony Hardware Corporation
12.2023 - 09.2024
- Developed and presented talks on available products and services that could meet current business needs.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Conducted market research to identify emerging trends and recommend appropriate sales strategies for territory.
- Expanded client base by identifying and targeting prospective customers within assigned territory.
- Monitored expenses and time usage to maximize effectiveness.
- Managed multiple accounts simultaneously while maintaining high level of responsiveness to client inquiries and concerns.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Informed customers of promotions to increase sales productivity and volume.
Operations Manager
Preventative Maintenance Of Florida, INC.
04.2021 - 12.2023
- Handled forecasted business volume by planning, organizing, and delegating daily operational activities
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Arranged crew schedules to align with business and project demands.
Outside Sales Representative
Grabber Construction Products
08.2016 - 04.2021
- Engaged customers through phone calls, site visits and product demonstrations
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Established new accounts through cold calling and personal visits to potential customers.
- Accomplished multiple tasks in fast-paced environment
- Attended trade shows and conferences regularly to increase brand visibility.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Inside Sales Representative
Grabber Construction Products
03.2012 - 08.2016
- Used company pricing system to create and review estimates and verify invoice accuracy
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Processed customer orders and contracts efficiently to foster continuous satisfaction
- Managed client and prospect correspondence and resolved related inquiries
- Supported territory alignment with promotion of core brand offerings to new and established customers
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Skills
- Employee training
- Strategic planning
- Project leadership
- Customer retention
- Relationship building
- Follow through
- Customer Retention
- Prospecting and Cultivating
- Relationship Building
- Territory Management
- Product Training
- Marketing
Accomplishments
2020 President of the American Subcontractors Association - (ASA) Southwest Florida Chapter
Certification
- Powder actuated tool certification instructor
- OSHA 10 certification
- Firestop installer instructor certification
- Forklift Certified
Timeline
Territory Account Manager
Colony Hardware Corporation
12.2023 - 09.2024
Operations Manager
Preventative Maintenance Of Florida, INC.
04.2021 - 12.2023
Outside Sales Representative
Grabber Construction Products
08.2016 - 04.2021
Inside Sales Representative
Grabber Construction Products
03.2012 - 08.2016