Stephen Thibault
Portland,ME
Summary
Strategic-thinking Business Development and eCommerce Manager with history of transforming inefficient, underperforming operations into success ones. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Developement Manager
Apex Automation & Machine
12.2022 - Current
- Lead the development and management of the eCommerce website (shopforautomation.com), which integrates seamlessly with the ERP system
- Streamlined production by automating common tasks with Python and AI tools
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
GROWTH/Strategic Account Manager
EBay Inc
01.2022 - 01.2023
- Specialized in establishing partnerships with high-volume sellers and effectively managed a portfolio of 30 strategically selected accounts.
- Partnered with internal resources to present additional value and expertise to clients.
- Trained my accounts to build credibility and utilize best practice to enhance visibility, increase traffic, and sales.
- Suggested solutions and innovative ideas to meet client needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Conducted on-site visits to seller facilities, evaluated business operations, and provided detailed business readouts with growth insights.
Channel Manager
Creative Outdoor Distributor/Creative Arcades
03.2017 - 02.2021
- Oversaw the management of approximately 10 B2B/D2C sales platforms, with a primary focus on Amazon and Shopify.
- Facilitated channel engagement to support territory sales goals.
- Multi-Channel inventory integration and management
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Introduced effective product page ranking strategies to improve traffic, viability, and increase sales.
ECommerce Channel Manager
SoTel Systems
01.2014 - 01.2017
- Took a strategic approach to managing and maintaining Amazon merchandising and catalog, including optimizing detail page content, such as images, videos, copy, SEO, product titles, pricing, and A+ / Enhanced Brand Content.
- Managed PPC Ad Campaigns and used third-party tools to implement automated repricing for optimal buy box algorithm strategies.
- Lead customer service team to provide excellent service and support to customers.
- Comprehensive competitor analysis, utilizing sales forecasting techniques, and analyzing data through various analytics tools to inform strategic decision-making.
- Prevented A-to-Z claims (chargebacks) and monitored relevant metrics to ensure high-quality customer service on the platform
Website Manager
Clearcom Networks
01.2012 - 10.2016
- Streamlined systems and established efficient procedures by automating various tasks, such as order entry, shipping, post-follow-up, and competitor price monitoring.
- Managed website and worked closely with accounting and sales teams to integrate with NetSuite ERP
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Created and managed product listings on various eCommerce platforms (Amazon, eBay, Newegg)
- Outside sales and cold calling, with a proven track record of generating new leads and closing deals on digital/IP business phone systems and IP/Cloud surveillance camera systems
- Graphic design & product photography for web
Education
Associates - Business Administration
ORANGE COAST COLLEGE
COSTA MESA, CA2010
Skills
- Microsoft Office (MOS Excel Certified)
- Google Data Analytics (Certified)
- CompTIA A (Certified)
- Issue Resolution
- Cross-Channel Marketing
- Strategic Business Planning
- Customer Retention Strategies
- Content Management Systems (Shopify, Wordpress, BigCommerce, Magento)
- Digital Content Platforms
- Web & Programming (HTML/CSS/Python)
- Electronic Data Interchange (EDI)
- Graphic Design (Adobe Line)
Certification
- Google Data Analytics Certification
- CompTIA A+ (Networking and IT)
- Microsoft Office (MOS Microsoft Excel)
- Unmanned Aircraft Systems (FAA Licensed)
Timeline
Business Developement Manager
Apex Automation & Machine
12.2022 - Current
GROWTH/Strategic Account Manager
EBay Inc
01.2022 - 01.2023
Channel Manager
Creative Outdoor Distributor/Creative Arcades
03.2017 - 02.2021
ECommerce Channel Manager
SoTel Systems
01.2014 - 01.2017
Website Manager
Clearcom Networks
01.2012 - 10.2016
Associates - Business Administration
ORANGE COAST COLLEGE
- Google Data Analytics Certification
- CompTIA A+ (Networking and IT)
- Microsoft Office (MOS Microsoft Excel)
- Unmanned Aircraft Systems (FAA Licensed)
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