Stephen Brown
Roseboro,North Carolina
Summary
Dedicated professional with over 9 years of diverse experience in healthcare and food service management, blending expertise from roles as a Certified Nursing Assistant and Assistant Manager with advanced technical skills in Palo Alto Firewall, Java, and Python. Demonstrated ability to improve unit workflow, enhance patient care through meticulous support, and drive team performance. Eager to leverage a strong foundation in technology and healthcare to innovate and enhance service delivery in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Sampson Regional Medical Center
Clinton, North Carolina
01.2020 - Current
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Worked closely with healthcare teams to ensure comprehensive patient care and support
Help Desk Technician
Sampson Regional Medical Center
North Carolina Clinton
01.2024 - 11.2024
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Unit Secretary
Sampson Regional Medical Center
Clinton, North Carolina
02.2021 - 07.2022
- Efficiently managed administrative tasks, improving unit workflow by20% at Sampson Regional Medical Center
- Mastered administrative duties, ensuring precise patient data management at Sampson Regional
- Fostered team collaboration, aiding in smoother unit function and patient care
- Ensured accurate patient data management, contributing to high-quality care at Sampson Regional
- Provided exceptional support to nursing staff, ensuring seamless patient care at Sampson Regional
- Operate telephone switchboard to answer, screen, or forward calls, providing information, and taking messages
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Organize and scan documents into the computer system
- Print important patient information or store patient data into the meditech system
- Print important nursing care information to staff to provide an organized faculty
Assistant Manager
Taco Bell
Clinton, North Carolina
07.2015 - 08.2019
- Maintained high accuracy in order taking and cash handling, minimizing errors
- Fostered a team-oriented environment, assisting colleagues during peak hours
- Introduced a method for streamlining kitchen operations, improving overall efficiency
- Increased kitchen efficiency through innovative order management, boosting customer satisfaction
- Led team to surpass sales goals by20% through effective upselling strategies
- Implemented inventory tracking system, reducing waste by15%
- Initiated community engagement events, increasing brand loyalty
- Mentored new staff, improving team performance and morale
- Launched community events to bolster brand presence and loyalty, enhancing customer engagement
Education
Associate of Applied Science - Information Technology Systems Security
Sampson Community College
Clinton, North Carolina07.2023
Skills
- Java (Novice)
- Java Script (Skillful)
- Python (Beginner)
- Palo Alto Firewall (Skillful)
- Windows Server2022 (Skillful)
- BLS Certified (Expert)
- Ssh (Skillful)
- Troubleshooting (Skillful)
- Linux (Beginner)
- Microsoft Word (Experienced)
- Microsoft excel (Experienced)
- Microsoft onenote (Experienced)
Certification
- Entry level JavaScript Programmer | February23rd2023
- Python institute programmer | October12th2022
- BLS and AED certification | January2nd2024
LNGG
English
Courses
- Systems Support Project Program | Sampson Community College
- Jan2023 - Jun2023
Timeline
Help Desk Technician
Sampson Regional Medical Center
01.2024 - 11.2024
Unit Secretary
Sampson Regional Medical Center
02.2021 - 07.2022
Certified Nursing Assistant
Sampson Regional Medical Center
01.2020 - Current
Assistant Manager
Taco Bell
07.2015 - 08.2019
Associate of Applied Science - Information Technology Systems Security
Sampson Community College