Customer service
STEPHEN NIXON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented Insurance Customer Service Representative conferred with customers by telephone or in person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Overview
10
10
1
1
Certification
5
5
Customer service
4
4
years of post-secondary education
Work History
Driver/Sales Workers
DBA Dots Orlando Transit
06.2017 - Current
- DOT/Groome Transportation, Daytona Beach, FL Airport Shuttle Driver Pick up at home or Base transporting passengers to and from Orlando Airport Current DOT Medical Examiners Certification Prior route/delivery/distribution experience Good verbal and written communication skills and customer service skills Basic computer skills in order to utilize a tablet to record activity and general vehicle information Ability to lift up to 50 lbs
- To load and unload trucks Pallet jack, forklift, and mechanical ability Good planning skills and attention to detail 2021 passed the DOT medical exam Successfully passed Level II criminal background check and pre-employment drug screening
Driver Field Representative, First-Line Supervisors of Food Preparation and Serving Workers
GA Food Services Inc
01.2015 - 05.2017
- Food service managers are responsible for the daily operation of restaurants and other establishments that prepare and serve food and beverages
- They direct staff to ensure that customers are satisfied with their dining experience, and they manage the business to ensure that it is profitable
- Duties Food service managers typically do the following:
- Hire, train, oversee, and sometimes fire employees
- Order food and beverages, equipment, and supplies
- Oversee food preparation, portion sizes, and the overall presentation of food
- Inspect supplies, equipment, and work areas
- Ensure that employees comply with health and food safety standards
- Address complaints regarding food quality or service
- Schedule staff hours and assign duties
- Manage budgets and payroll records
- Establish standards for personnel performance and customer service Managers coordinate activities of the kitchen and dining room staff to ensure that customers are served properly and in a timely manner
- They oversee orders in the kitchen, and, if needed, they work with the chef to remedy any delays in service
- Food service managers are responsible for all functions of the business related to employees
- For example, most managers interview, hire, train, oversee, appraise, discipline, and sometimes fire employees
- Managers also schedule work hours, making sure that enough workers are present to cover each shift
- During busy periods, they may expedite service by helping to serve customers, processing payments, or cleaning tables
- Managers also arrange for cleaning and maintenance services for the equipment and facility in order to comply with health and sanitary regulations
- For example, they may arrange for trash removal, pest control, and heavy cleaning when the dining room and kitchen are not in use
- Most managers perform a variety of administrative tasks, such as managing employee records and preparing the payroll
- They also may review, or complete paperwork related to licensing, taxes and wages, and unemployment compensation
- Although they sometimes assign these tasks to an assistant manager or bookkeeper, most managers are responsible for the accuracy of business records
- Some managers add up the cash and charge slip and secure them in a safe place
- They also may check that ovens, grills, and other equipment are properly cleaned and secured, and that the establishment is locked at the close of business
- Those who manage their own business often deal with suppliers and arrange for the delivery of food and beverages and other supplies
- Full-service restaurants (those with table service) may have a management team that includes a general manager, one or more assistant managers, and an executive chef.
Food Service Supervisor, First-Line Supervisors of Food Preparation and Serving Workers
Trinity Service group
10.2013 - 09.2014
- Directly supervised and coordinated activities of workers/inmates directly and engaged in preparing and serving foods for the Staff meals with the three daily meals of inmates at the facility.
Education
No Degree - Insurance And Risk Management
Resident Insurance License 2-15
Daytona Beach, FL 06.2022 - 09.2022
Associate of Science - Hospitality Administration And Management
Daytona State College
Daytona Beach, FL 01.2016 - 12.2019
Skills
- I utilize prior final expense and pre-arrangement sales with my over 30 years of customer guest food service relations to become a qualified agent
- Vehicle Maintenance
- Vehicle Inspection
- Passenger Transportation
- Equipment Operation
- Materials Transport
- DOT Compliance
- Passenger Assistance
- Appointment Scheduling
- Problem-Solving
- GPS and Route Planning
- Customer Service
- Punctual and Reliable
- Time Management
- City and Non-City Driving
- Strategic Planning
- Business Management
- Inclement Weather Driving
- Processes and Procedures
- Safety Protocols
- Equipment Monitoring
- Relationship Building
- Clean Driving Record
- Navigational Systems and GPS
- Vehicle Inspections
- Flexible Schedule
- Safety Management
- Customer Rapport
- Valid Driver's License
- Route Management
- Transportation
- Schedule Management
- Route Logs
- Traffic Law Observation
- [Language] Fluency
- Confidentiality Understanding
- Defensive driving
- Adaptable driving techniques
- Record keeping
- Emergency response
- Conflict resolution
- First aid knowledge
- Loading and unloading
- Effective communication
- Patience and understanding
- Safe driving practices
- Accident prevention
- Load securing
- Punctuality
- Teamwork and collaboration
- Problem-solving abilities
- Professionalism
- Attention to detail
- Transportation Regulations
- Passenger Safety
- Cargo Loading
- Accident Reporting
Certification
- 09/2022, Resident Insurance License 2-15, Florida Department of Financial Services
- 04/1991, Certified Professional Food Manager, National Assessment Institute
Accomplishments
- Dean's and Presidents List Awards for Spring, Summer and fall sessions in 2011 thru 2014 Daytona State College.
- Phi Beta Kappa Member with GPA of 3.85
- Honor Member of Society for Collegiate Leadership & Achievement
Additional Information
Florida Department of Financial Services- 0215-Life Incl Var Annuity & Health
Timeline
No Degree - Insurance And Risk Management
Resident Insurance License 2-15
06.2022 - 09.2022
Driver/Sales Workers
DBA Dots Orlando Transit
06.2017 - Current
Associate of Science - Hospitality Administration And Management
Daytona State College
01.2016 - 12.2019
Driver Field Representative, First-Line Supervisors of Food Preparation and Serving Workers
GA Food Services Inc
01.2015 - 05.2017
Food Service Supervisor, First-Line Supervisors of Food Preparation and Serving Workers
Trinity Service group
10.2013 - 09.2014
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