Stephen W Kunkel
Avon,IN
Summary
Adaptable and dedicated professional with a versatile background in bowling management and team leadership. Known for strong communication skills and a commitment to enhancing community outreach and organizational success.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Commissioner Indiana High School Bowling
Indiana Bowling Centers Association
07.2005 - 07.2021
- Led strategic initiatives to enhance member engagement and participation across statewide bowling centers.
- Developed and implemented policies to promote safety and compliance within bowling facilities.
- Coordinated training programs for staff, improving operational efficiency and service standards.
- Fostered relationships with local organizations to increase community outreach and support for bowling events.
- Analyzed industry trends to inform decision-making and adapt strategies for association growth.
- Managed communication efforts, ensuring alignment between members and association objectives.
- Facilitated collaboration among bowling centers to share best practices and resources effectively.
- Oversaw event planning and execution for tournaments, enhancing visibility of the bowling community in Indiana.
- Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
- Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
- Developed and executed strategic plans to guide the organization towards its long-term goals.
- Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
- Evaluated program effectiveness through regular assessment and feedback mechanisms, driving continuous improvement efforts.
- Created policies and procedures that improved overall operations and reduced redundancies in workflows.
- Negotiated contracts with vendors to secure favorable terms while maintaining high-quality products or services.
- Built strategic partnerships with external organizations to expand reach and increase impact on key stakeholders.
- Oversaw budget formulation, monitoring, and reporting, ensuring optimal allocation of resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Material Handler
FedEx
09.2010 - 09.2017
- Operated material handling equipment to ensure efficient movement of packages within facility.
- Loaded and unloaded freight, maintaining organization and accuracy in inventory management.
- Conducted quality inspections on incoming and outgoing shipments to minimize discrepancies.
- Coordinated with team members to streamline workflows and enhance overall productivity.
- Packed items into appropriate containers for shipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Increased customer satisfaction by accurately and promptly processing orders.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
Owner/Manager
The Bowling Center, Inc.
07.1974 - 07.2005
- Directed daily operations, ensuring quality service and customer satisfaction.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Developed promotional strategies that increased customer engagement and revenue growth.
- Trained and mentored staff, fostering a collaborative team environment.
- Enhanced community relations through local events and partnerships, boosting brand visibility.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Oversaw daily operations to enhance efficiency and guest experience.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Norwell High School
Ossian INBowling Management & Maintenance
Vincennes University
Vincennes INSkills
- Organizational leadership
- Government relations
- Social media
- Volunteer management
- Partnership development
- Workforce planning
- Board relations
- Good judgment
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Computer skills
- Organizational skills
- Team leadership
- Effective communication
- Relationship building
- Professional and courteous
- Scheduling and coordinating
- Self motivation
- Team development
- Professionalism
- MS office
- Adaptability
- Professional demeanor
Accomplishments
- Supervised team of 30 staff members.
- Collaborated with team of hundreds in the development of Indiana High School Bowling Program.
Certification
- Bowling Management & Maintenance Certificate, Vincennes University - 1970
Timeline
Material Handler
FedEx
09.2010 - 09.2017
Commissioner Indiana High School Bowling
Indiana Bowling Centers Association
07.2005 - 07.2021
Owner/Manager
The Bowling Center, Inc.
07.1974 - 07.2005
High School Diploma -
Norwell High School
Bowling Management & Maintenance
Vincennes University
IBCA Proprietor of the Year, BPAA Proprietor of the Year, IBCA Hall of Fame, Bluffton Bowling HoF
I was on the ground floor in planning, organizing, promoting, building and running the Indiana High School Bowling Program. With that I was the first Commissioner of the program. The program grew from no/zero schools involved to over 200 participating schools and several thousand bowlers. Due to the growth and strength of the program I was given both the IBCA and BPAA Proprietor of the Year Awards. I have also been inducted into the IBCA and Bluffton Bowling Hall of Fames for my accomplishments and promotions to further the game of bowling in Bluffton and Indiana.