Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stepheny Mancillas

Toppenish,Washington

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Caregiver

Senior Life Resources
09.2022 - Current
  • Contacted medical providers on behalf of clients to follow up on appointments
  • Developed plans for respite care when needed based on availability of family members or other caregivers
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
  • Prepared meals according to dietary requirements and assisted with feeding when necessary
  • Monitored vital signs including blood pressure, temperature and pulse rate
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
  • Respected the rights of each individual client while maintaining confidentiality of all personal information
  • Educated families about available resources for home health care services in the local community.

Receptionist Front Desk Clerk

Yakima Urology Associates Pllc
10.2017 - 08.2021
  • Managed master calendar and scheduled appointments for 9 providers based on optimal patient loads and clinician availability
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Front Desk Receptionist

Sunny Smile Orthodontics
10.2016 - 01.2017
  • Organized paperwork such as charts and reports for office and patient needs
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Obtained payments from patients and scanned identification and insurance cards
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Make sure outgoing referrals were sent out with Patient information and records in a timely manner
  • Responsibilities include, but not limited to the following duties: Welcome patients, Check in, collect insurance information, let patient know what to expect from appointment
  • Answer telephone, schedule appointments, take payments over the phone.

Optician Assistant

Apple Valley Eye Center
03.2016 - 09.2016
  • When needed input into chart and take detail notes in patients chart
  • Use fax machine to send out referrals to other dentists
  • Add new patients to system using ortho trac
  • Verified Insurance for treatment
  • Submitted request to Dshs for Ortho treatment
  • Taking digital x-rays including (panoramic x-rays along with lateral Ceph)
  • Prepare tray for consultation with Dr, Scribed while Dr
  • Examined patient
  • Gave patient estimate for treatment
  • Ensuring that work flow was at an even, steady pace for assistants
  • Maintained and managed patient records in compliance with security regulations
  • Assisted patients in completing all necessary forms and documents
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Call patients to inform eyewear was in, create orders over the phone for specialty eyewear
  • Design, measure, adapt, and fit lenses according to the prescription that the Opticians request
  • Prepare the work order for optical Laboratory with instructions on the grinding and mounting of the lens
  • Instruct the patients how to wear and care for their eyewear
  • Repair patient's damaged frames/lenses
  • Submitted eyeglass orders to Dshs
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length.

Education

Associate of Arts in Information Technology -

University of Phoenix
Tempe, AZ

High School Diploma -

Toppenish High School
Toppenish, WA

Skills

  • Scheduling
  • Account updating
  • Data Entry
  • Consultative Sales
  • Help Desk Support
  • Problem-solving
  • Incident Management
  • Detail Oriented
  • Critical thinking
  • Team Leadership
  • Adaptability
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Caregiver

Senior Life Resources
09.2022 - Current

Receptionist Front Desk Clerk

Yakima Urology Associates Pllc
10.2017 - 08.2021

Front Desk Receptionist

Sunny Smile Orthodontics
10.2016 - 01.2017

Optician Assistant

Apple Valley Eye Center
03.2016 - 09.2016

Associate of Arts in Information Technology -

University of Phoenix

High School Diploma -

Toppenish High School

Similar Profiles

CREATE PROFILE
Stepheny Mancillas