STEPHEON GONCALVES
Canal Winchester,OH
Summary
Proven leader and entrepreneur with a track record of business development and customer service excellence at JayLaree's LLC. Expert in team leadership and budget control, achieving significant client retention and loyalty through strategic marketing and high-quality service delivery. Skilled in fostering teamwork and collaboration, consistently enhancing operational efficiency and employee engagement.
Overview
12
12
years of professional experience
Work History
Manager/Small Business Owner
JayLaree's LLC
10.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Barber
Self Employed/ Nord's Beauty And Barber Shop
06.2012 - 02.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
Education
No Degree - Computer Engineering Technology
Devry University
Columbus, OHBarber License - Barbering
Ohio State College of Barber Styling
Columbus, OHSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Budget Control
- Business Development
- Contract Management
- Teamwork and Collaboration
- Customer Service
- Hiring and Training
Timeline
Manager/Small Business Owner
JayLaree's LLC
10.2014 - Current
Barber
Self Employed/ Nord's Beauty And Barber Shop
06.2012 - 02.2023
No Degree - Computer Engineering Technology
Devry University
Barber License - Barbering
Ohio State College of Barber Styling
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