Stephfone Canada
Summary
Dynamic and dedicated Leader with over 14 years of experience in operational management, team leadership, and process optimization within high-paced environments. Proven track record in enhancing customer experiences, driving operational efficiency , and ensuring compliance with regulatory standards. Currently pursuing Lean Six Sigma Green Belt certification to strengthen skills in process improvement and data-driven decision-making in healthcare settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Home Depot
05.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Area Manager
Fedex Ground
01.2022 - Current
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Operations Manager
Fed Ex Ground
02.2020 - 01.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Optimized returns and investments by effectively managing and directing distribution operations.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Pep Boys Auto Parts & Service
07.2017 - 01.2020
- Interviewed job candidates and made staffing decisions.
- Managed staff of 14 sales associates, 2 team leaders and 2 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
Site Manager
Pep Boys Auto Parts & Service
06.2017 - 01.2019
- Complied with safe operating practices and assessed operational procedures against best practices.
- Scheduled vendor and service companies for various types of operations.
- Monitored, coached and supervised team of 17 Store Managers in 2017.
- Verified completed projects met approved time, quality and cost estimates.
- Maintained heavy equipment, tools and machinery.
- Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
- Assumed responsibility for personnel deployed to work site.
District Manager
Tractor Supply
12.2015 - 09.2016
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Hired and led 14 managers and supervisors for retail organization.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded sales targets 17% with motivational approaches focused on continuous improvement and strategic goal attainment.
- Supervised 14 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
Store Manager
Tractor Supply Co.
07.2014 - 09.2016
- Promoted from Team Leader to Assistant Manager within 8 months.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
- Generated repeat business through exceptional customer service.
Assistant Store Manager
Lowe's Home Improvement
04.2005 - 08.2014
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and process
Education
High School Diploma - undefined
North Little Rock High School
North Little Rock, AR2005
Skills
- Operations Management
- Experience Enhancement
- Strategic Planning and Coordination
- Process Improvement and Lean Management
- Data Analysis and Performance Metrics
- Team Development and Training
- Inventory and Resource Management
- Effective Communication and Relationship Management
Certification
Currently Pursuing Lean six sigma (Green Belt)
Timeline
Area Manager
Fedex Ground
01.2022 - Current
Assistant Store Manager
Home Depot
05.2021 - Current
Operations Manager
Fed Ex Ground
02.2020 - 01.2022
Store Manager
Pep Boys Auto Parts & Service
07.2017 - 01.2020
Site Manager
Pep Boys Auto Parts & Service
06.2017 - 01.2019
District Manager
Tractor Supply
12.2015 - 09.2016
Store Manager
Tractor Supply Co.
07.2014 - 09.2016
Assistant Store Manager
Lowe's Home Improvement
04.2005 - 08.2014
High School Diploma - undefined
North Little Rock High School
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