Summary
Work History
Education
Skills
Websites
Industry Expertise
Training
BusinessAnalyst
Stephie Krajcir

Stephie Krajcir

Sarasota,Florida

Summary

Driven People Operations Consultant with a passion for optimizing HR processes and fostering a positive workplace culture. Demonstrated success in leading People Operations for cross-functional teams and providing strategic solutions aligned with company goals.

Work History

People Operations Consultant

Orthobullets
01.2023 - Current
  • Lead People Operations for marketing, sales, technology business team employees and a team of 100 contract medical students, orthopedic residents and surgeons
  • Provide partnership, counsel and expertise to CEO and team leaders to drive successful HR business outcomes
  • Manage recruitment efforts, including job postings, sourcing, screening, interviewing, and contract negotiations, resulting in a high performance team
  • Successfully manage employee relations, leading to a 10% reduction in employee turnover
  • Handle training and development (onboarding, anti-harassment, management and technical)
  • Migrating contract team over from Quickbooks to Justworks platform
  • Optimized employee engagement by implementing new wellness and benefits programs, and facilitating new career paths for performance development.

Senior Operations Manager - HR & Customer Success

Orthobullets
01.2021 - 01.2023
  • Led HR and Customer Success Operations
  • Implemented and streamlined processes and technology solutions, resulting in a 20% increase in operational efficiency and a 10% reduction in overhead
  • Ensured legal compliance with multi-state labor laws, policies, and procedures, reducing legal risks, and fostering a positive workplace culture
  • Handled payroll, employee relations, training, onboarding and offboarding
  • Created a product development internship program with local university tech programs
  • Recruited and managed a Business and Customer Success team in providing exceptional support and guidance to clients, resulting in concierge service with a 99% customer satisfaction rate
  • Managed the CME application process.

HR Consultant

HaPi Consulting
01.2018 - 01.2020
  • Collaborated with CEOs and Executive Leadership teams to develop and implement HR strategies aligned with company goals
  • Managed the full talent acquisition cycle, including sourcing, interviewing, contract delivery and onboarding specialized candidates
  • Developed and delivered HR policies, procedures, and employee handbooks, ensuring compliance with federal and state regulations
  • Conducted comprehensive HR assessments, identifying areas for improvement, and implementing tailored solutions
  • Stayed current on labor laws and HR trends to advise on compliance and best practices
  • Fielded client HR daily questions to determine best practices
  • Client Industries: SaaS, Healthcare, Marketing Agencies, Accounting Firms, Interior Design, and Ecommerce.

Customer Success Manager

Michael Management
01.2018 - 01.2019
  • Successfully managed client relationships, drove customer adoption, increased revenue and customer satisfaction
  • Empowered clients through training on LMS including providing technical support
  • Relentlessly served as the customer advocate by communicating feature requests to the development team for future improvements
  • Developed communication for clients including infographics, training blogs, new courses, videos and corporate challenges.

Manager, HR, Customer Success and Operations

Orthobullets
01.2016 - 01.2018
  • Managed recruitment and onboarding processes, including job postings, candidate screening, and onboarding
  • Administered HR policies, benefits, and employee relations, fostering a positive workplace culture
  • Conducted performance evaluations, provided feedback, and supported professional development
  • Ensured compliance with labor laws and managed payroll
  • Created employee team building events
  • Customer Success: Collaborated with PEAK and PASS customers to understand their needs, resolve issues and ensure satisfaction
  • Conducted regular check-ins and provided product training to program coordinators to enhance customer adoption
  • Analyzed customer data to identify trends and make data-driven changes for improvement
  • Maintained a high customer retention rate and contributed to upselling opportunities
  • Operations: Oversaw day-to-day office operations, including facilities, and vendor relationships
  • Managed team, delegated tasks, and maintained a productive work environment
  • Streamlined processes, reduced expenses, and improved office efficiency.

Previous HR and Customer Relationship Manager roles

Tech startups and Fortune 500 companies
01.1994 - 01.2016
  • Managed high performance teams
  • Workforce productivity aligned with exceeding business goals
  • High customer and employee retention rates
  • Strong relationship building
  • Highly valued strategic recommendations.

Education

Bachelor's of Science -

University of Massachusetts
Amherst, Massachusetts
01.1993

Skills

  • Staff Recruitment & Retention
  • Employee Relations
  • Workforce Planning
  • HRIS Technologies
  • Training & Development
  • Technology
  • Passionate Optimizer
  • Strategic Leader
  • Coaching and Mentoring
  • Project Management
  • Customer Relationships

Industry Expertise

  • Medical Education & Healthcare
  • Consumer products
  • Tech Start-Ups

Training

Human Resources Consultant Certificate Course

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Stephie Krajcir