Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephie Lafleur

BROOKLYN,NY

Summary

Proven to enhance customer satisfaction and streamline banquet operations at Noor Staffing, I excel in fast-paced environments, demonstrating exceptional teamwork and time management. Skilled in event setup and breakdown, my bilingual abilities in Creole and French enhance guest relations. Achieved a significant reduction in workplace incidents through effective problem-solving and safety protocol implementation.I excel in diverse environments, ensuring meticulous attention to detail and efficiency in high-pressure situations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Banquet Server

Noor Staffing
04.2024 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Inspected dishes and utensils for cleanliness.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

Pier Agent

SMS International Shore Operations
03.2024 - Current
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Supported the implementation of new safety protocols, leading to a reduction in workplace incidents.
  • Participated in employee training programs, enhancing overall performance within the team.

Customer Service Representative

Repair Shop
04.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Crew Member

McDonald's
07.2020 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Uncommon Prep Charter High School
Brooklyn, NY
06.2023

Skills

    Strong teamwork

    Time Management

    Customer Service

    Table setting knowledge

    Food Service

    Customer service focus

    Adaptive Problem Solving

    Punctual and Reliable

    Clear Communication

    Menu Memorization

    Cash Handling

    Bussing and Table Resets

    Order Accuracy

    Team Collaboration

    FLUENT IN creole, French

    Silverware Polishing

    Guest Relations

    Event Catering

    Table Bussing

    Table arrangements

    Food station setup

    Food handling

    Event Setup

    Clearing tables efficiently

    Event Setup and Breakdown

Languages

French
Professional Working
Creole
Native or Bilingual

Timeline

Banquet Server

Noor Staffing
04.2024 - Current

Pier Agent

SMS International Shore Operations
03.2024 - Current

Customer Service Representative

Repair Shop
04.2023 - 07.2024

Crew Member

McDonald's
07.2020 - 01.2021

High School Diploma -

Uncommon Prep Charter High School

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Stephie Lafleur