Stephie Schuller

- Started as an associate in Pick.

- Transferred to Vendor Returns in January 2022.

- Became Learning Ambassador for VRETS in 2023, in which I trained many associates on the seven different processes in VRETS.

- Was one of the only ambassadors capable of training in more than my home path. I've helped train new hires in Pick, Pack, and Ship Dock. As well as taking care of any refreshers and retrains if the home path ambassadors were unavailable to do so.

- Helped establish VRETS new home next to the back breakroom when the department was moved. Worked on the 5S as well as creating an efficient way to work all seven paths in a significantly smaller space.

- A flexible employee who thrives in any department placed in. That's why I'm trained fluently in all Outbound departments. (Pick, Pack, Ship Dock, VRETS, and Trans-Out.)

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Confirmed appointments, communicated with clients, and updated client records.

- Answered phone promptly and directed incoming calls to correct therapists.

- Kept reception area clean and neat to give visitors a positive first impression.

- Kept confidential patient files organized and hidden, following any HIPPA regulations.

- Worked in a high pace environment while also being exact and friendly.

- Took any phone orders that came through, and then made them properly.

- Helped open and close store many times, as well as any prep and cleaning that had to be.

- Was one of the few people in charge of the cash register and making sure the money was counted correctly.

- Maintained a clean and organized workspace for optimal productivity and safety.

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

- Worked closing shift taking care of any customers who came through in the last few hours alone, as well as juggling any cleaning and restocking duties.