Stephie Velazquez
Omaha,NE
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Receptionist
VandenBosch Law LLC
06.2023 - Current
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected payments, processed transactions and updated relevant records.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Sales Associate
Plaza Latina
12.2019 - 06.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Prioritized helping customers over completing other routine tasks in store.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Bellevue East Sr High School
Bellevue, NE05.2021
Skills
- Typing Speed
- Document Management
- Data Entry
- Documentation
- Office Administration
- Customer/Client relations
- Scheduling
- Schedule Management
- Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
VandenBosch Law LLC
06.2023 - Current
Sales Associate
Plaza Latina
12.2019 - 06.2023
High School Diploma -
Bellevue East Sr High School
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