Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Stephine Bishop

St. Cloud,FL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Dairy Queen Grill & Chill
Saint Cloud, FL
05.2024 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized and restocked supplies to support operations and team productivity.
  • Served food quickly for positive guest experiences.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Crew Trainer

McDonald's
Kissimmee, FL
08.2022 - 03.2024
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Ensured that all safety protocols were followed during training sessions.

Assistant Program Coordinator

US Dept of Commerce Olrando MBDA Business Office
Orlando, FL
06.2023 - 07.2023
  • Developed project plans for special projects as assigned by Program Coordinators.
  • Provided administrative support to Program Coordinators in the areas of scheduling appointments, composing correspondence, filing and data entry.
  • Supported the development of new initiatives related to existing programs.
  • Maintained an accurate inventory of program supplies and equipment.
  • Drafted weekly status reports highlighting key achievements in all assigned programs.
  • Collaborated with other departments to ensure successful implementation of new initiatives.
  • Conducted research on potential vendors for various programs needs.

Education

High School Diploma -

PATHS High School
Kissimmee, FL
05-2024

Pharmacy Technician Certification - Medicine

Osceola Technical College
Kissimmee, FL
05-2024

Skills

  • Food Preparation
  • Customer Service
  • Order Management
  • Beverage Preparation
  • Food Running
  • Drive-Thru Operations
  • Performance Evaluation
  • Training documentation
  • Training Materials Development
  • Safe Food Handling
  • Workplace Safety
  • Cash Handling
  • Active Listening
  • Policies and Procedures
  • Process Improvements
  • System enhancement
  • Scheduling abilities
  • Problem-solving skills
  • Sales partnership development
  • Vendor Management
  • Standard Operating Procedures

Certification

  • Pharmacy Technician Certification
  • First Aid/ CPR Certification
  • Small business Certification

Languages

English
Professional
Spanish
Professional

Affiliations

  • Year book committee
  • Debate Team

References

References available upon request.

Timeline

Crew Member

Dairy Queen Grill & Chill
05.2024 - Current

Assistant Program Coordinator

US Dept of Commerce Olrando MBDA Business Office
06.2023 - 07.2023

Crew Trainer

McDonald's
08.2022 - 03.2024

High School Diploma -

PATHS High School

Pharmacy Technician Certification - Medicine

Osceola Technical College

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Stephine Bishop