Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephine Blackledge

Flora,IL

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Walmart through effective coaching and quality control. Skilled in fostering workplace safety and diversity, demonstrating a keen ability to solve problems and improve processes. Achieved significant improvements in productivity and regulatory compliance, leveraging strengths in teamwork and collaboration. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

29
29
years of professional experience

Work History

Team Lead

Walmart
09.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Quality Control Supervisor

Xenia Manufacturing
04.2005 - 09.2023
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Streamlined production efficiency by optimizing quality control procedures for maximum output.
  • Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
  • Enhanced product quality by implementing rigorous inspection processes and protocols.
  • Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
  • Identified areas of improvement, implementing necessary changes to enhance overall product quality.
  • Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
  • Improved supplier relationships through consistent communication and feedback on product specifications.
  • Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
  • Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
  • Developed comprehensive training materials to ensure consistent performance among team members.
  • Advocated for a culture of continuous improvement within the organization by sharing best practices and promoting open dialogue among team members about potential enhancements to current workflows.
  • Monitored ongoing performance of equipment, scheduling maintenance as needed to prevent downtime or reduced productivity.
  • Managed a diverse team of quality control technicians, fostering collaboration and open communication.
  • Conducted regular audits of manufacturing processes, ensuring compliance with industry standards and regulations.
  • Utilized statistical analysis tools to track trends in product quality data over time, enabling proactive identification of potential issues before they escalate.
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
  • Supervised ongoing daily production phases.

Direct Support Professional Caregiver

Flora Manor
06.1995 - 04.2006
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

High School Diploma -

Flora High School
Flora, IL
06.1988

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Complaint resolution
  • Diversity and Inclusion
  • Product Management
  • Regulatory Compliance
  • Marketing knowledge
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Team Lead

Walmart
09.2023 - Current

Quality Control Supervisor

Xenia Manufacturing
04.2005 - 09.2023

Direct Support Professional Caregiver

Flora Manor
06.1995 - 04.2006

High School Diploma -

Flora High School

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Stephine Blackledge