Summary
Work History
Overview
Education
Skills
Certification
Timeline
Hi, I’m

Stephine Hansen

Fayetteville,TN

Summary

I am very responsible and job oriented when it comes to any work I do. I have 13 years of experience in customer service and cash handling. I have plenty of experience in management and food industry as well. When it comes to tasks that need to be done I do my best to make sure it is done right and on time. English Language Customer and Personal Service Time Management Computers and Electronics Judgment and Decision Making Mathematics Active Learning Personnel and Human Resources Management of Personnel Resources Education and Training Public Safety and Security Management of Financial Resources Attentive Paraprofessional Educator skilled in monitoring student activities to facilitate positive and supportive learning environment. Bring 2 years of classroom management and teacher support. Experienced Paraprofessional eager to help students excel. Thrilled to assist teachers with diverse needs to facilitate best possible educational environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Marshalls Department Store
Montrose, CO

Coordinator
09.2022 - Current

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Delta County School District

Substitute Paraprofessional
09.2019 - Current

Job overview

  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Provided support during classes, group lessons and classroom activities.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Assessed student social, emotional and academic needs to plan goals appropriately.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Enforced school and class rules to maintain order in classroom.
  • Followed lesson plans designed by absent teachers.
  • Operated computers or audio-visual aids to supplement presentations.

Tortoise And The Hair Salon

Receptionist
05.2019 - 07.2019

Job overview

  • Monitor, record, and report symptoms or changes in patients' conditions
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintain accurate, detailed reports and records
  • Keep work stations clean and sanitize tools such as scissors and combs
  • Schedule client appointments
  • Update and maintain customer information records, such as beauty services provided
  • Operate cash registers to receive payments from patrons
  • Demonstrate and sell hair care products and cosmetics.

Gofer Foods

Assistant manager
02.2018 - 05.2019

Job overview

  • Gather and organize information on problems or procedures
  • Analyze data gathered and develop solutions or alternative methods of proceeding
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures
  • Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program
  • Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements
  • Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used
  • Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy
  • Design, evaluate, recommend, and approve changes of forms and reports
  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis
  • Recommend purchase of storage equipment and design area layout to locate equipment in space available.

Shell Food Plaza

Cashier
10.2016 - 04.2017

Job overview

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Reconcile daily summaries of transactions to balance books
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Process merchandise returns and exchanges
  • Assist with duties in other areas of the store, such as monitoring fi ing rooms or bagging and carrying out customers' items
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Compute and record totals of transactions
  • Compile and maintain non-monetary reports and records
  • Keep periodic balance sheets of amounts and numbers of transactions.

City Market

Front end clerk
11.2015 - 05.2016

Job overview

  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Compare merchandise invoices to items actually received to ensure that shipments are correct
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Pack customer purchases in bags or cartons
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Transport packages to customers' vehicles
  • Stamp, a ach, or change price tags on merchandise, referring to price list
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles.

Cashier
12.2014 - 07.2015

Job overview

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items.

Kohl's

Fitting Room Attendant/POS
11.2014 - 01.2015

Job overview

  • Use computers for various applications, such as database management or word processing
  • Monitored customers for signs of theft.
  • Offered help to customers and brought alternative sizes.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Cleaned and maintained fitting rooms regularly.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Repackaged and tagged returned items for sales floor.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories.
  • Processed information and merchandise through POS register system.
  • Picked out correct sizes and colors according to each customer's specific interests.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
  • Suggested accessories such as belts, jewelry and shoes to complement chosen clothing items.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Help customers try on or fit merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Inventory stock and requisition new stock
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables.

Cedaredge Food Town

Cashier
09.2011 - 02.2012

Job overview

  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Prepare operational or risk reports for management analysis
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
  • Assist with duties in other areas of the store, such as monitoring fi ing rooms or bagging and carrying out customers' items
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Compute and record totals of transactions
  • Weigh items sold by weight to determine prices
  • Offer customers carry-out service at the completion of transactions
  • Issue trading stamps, and redeem food stamps and coupons.

Car-Hop, Sonic Drive

04.2006 - 05.2010

Job overview

  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Accept payment from customers, and make change as necessary.

Overview

17
years of professional experience
1
Certification

Education

Cedaredge High School
Cedaredge, CO

High School Diploma
05.2006

University Overview

Skills

  • G-Suite
  • Flexible and Adaptable
  • Self-Motivated
  • Team building
  • Decision-Making
  • Problem-Solving
  • Interpersonal Communication
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Planning and Coordination
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
  • MS Office

Certification

High School Diploma: Basic, May 2006 Cedaredge High School - CEDAREDGE, CO Education

Timeline

Coordinator
Marshalls Department Store
09.2022 - Current
Substitute Paraprofessional
Delta County School District
09.2019 - Current
Receptionist
Tortoise And The Hair Salon
05.2019 - 07.2019
Assistant manager
Gofer Foods
02.2018 - 05.2019
Cashier
Shell Food Plaza
10.2016 - 04.2017
Front end clerk
City Market
11.2015 - 05.2016
Cashier
12.2014 - 07.2015
Fitting Room Attendant/POS
Kohl's
11.2014 - 01.2015
Cashier
Cedaredge Food Town
09.2011 - 02.2012
Car-Hop, Sonic Drive
04.2006 - 05.2010
Cedaredge High School
High School Diploma

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Stephine Hansen