Stephine Morbach
Waukee,IA
Summary
Proven leader in SAP System Administration and problem-solving, I significantly enhanced system performance and user satisfaction at American Equity. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
Sap Cloud Manager
American Equity Investment Life Insurance
01.2025 - Current
- Led daily operations across policy administration, claims support, and customer service workflows.
- Reviewed transaction accuracy and resolved complex account issues to maintain compliance standards.
- Coordinated cross-functional teams to streamline insurance processing and improve turnaround times.
- Implemented process improvements that reduced rework and strengthened operational consistency.
- Monitored team workloads and prioritized assignments to support service-level expectations.
- Trained staff on policy procedures, system updates, and documentation requirements.
- Prepared operational reports and tracked performance trends for management review.
Senior SAP Basis Administrator
American Equity
West Des Moines, IA
01.2024 - 01.2025
- Maintained compliance with industry standards through adherence to best practices for security administration and user access management.
- Ensured high availability of critical systems with regular system health checks and prompt issue resolution.
- Developed comprehensive documentation for system procedures, enabling consistent practices across the team.
- Implemented effective change management processes for smoother transitions during major system updates or enhancements.
- Mentored junior administrators in advanced SAP Basis techniques, fostering a culture of continuous learning and professional growth.
- Achieved seamless integration between various SAP components through careful configuration of communication channels.
- Developed strong relationships with stakeholders, providing timely updates on project progress and ensuring alignment with overall expectations.
- Troubleshot complex issues effectively under tight deadlines without compromising quality or functionality.
- Evaluated software products to determine compatibility with existing systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Assisted with merger activities and acquisitions of new vendors.
SAP Basis Administrator
American Equity Investment Life Insurance
West Des Moines, IA
06.2022 - 01.2024
- Aided in problem resolution tasks via in-person and on-call availability, maintaining resolution rate of 90%.
- Integrated third-party software into SAP-based solutions and installations, verifying compatibility and interoperability.
- Improved data integrity and security by enforcing strict compliance with company policies and industry best practices for SAP administration.
- Participated in disaster recovery planning and testing, ensuring a robust contingency plan was always in place for critical SAP systems.
- Continuously updated technical knowledge and skills through professional development opportunities and participation in relevant industry events.
- Assisted in strategic planning for future growth by participating in capacity planning initiatives related to SAP infrastructure requirements.
- Collaborated with cross-functional teams to successfully complete complex SAP projects on time and within budget.
- Tuned performance of SAP products to meet prescribed needs of finance department.
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- Streamlined SAP user administration, enabling efficient management of user profiles, role assignments, and authorizations.
- Enabled prompt issue resolution through effective communication with end-users as well as other IT teams involved in the troubleshooting process.
- Supported change management efforts by reviewing proposed changes, evaluating potential impact on systems, and providing recommendations accordingly.
- Developed comprehensive documentation for SAP Basis processes, ensuring consistency in procedures and knowledge transfer among team members.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Financial Systems Analyst
American Equity Investment Life Insurance
West Des Moines, IA
07.2021 - 07.2022
- Evaluated new software solutions for potential integration into existing financial systems landscape.
- Enhanced internal controls, ensuring compliance with regulatory requirements and company policies.
- Assisted in the successful migration of financial systems to a cloud-based platform, minimizing downtime and disruption.
- Provided training and support to end-users, improving overall system utilization and user satisfaction.
- Participated in cross-departmental meetings to ensure accurate reporting of key financial metrics.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality deliverables.
- Supported finance team members with ad-hoc analysis requests, enabling data-driven business decisions.
- Collaborated with cross-functional teams to implement process improvements, reducing manual tasks and increasing productivity.
- Prepared comprehensive documentation outlining system functionality, features, and usage guidelines for reference by finance team members.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Senior Business Analyst
Athene
West Des Moines, IA
04.2017 - 07.2021
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Analyzed competitive landscape through market research activities, providing valuable insights into emerging trends that informed strategic direction.
- Optimized resource allocation by conducting capacity planning exercises based on historical data and forecasted demands.
- Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Education
Bachelor of Arts - Accounting And Business Management
Georgia State University
Atlanta, GA05-2012
Skills
- SAP System Administration
- Operating System Administration
- S/4 Private Cloud implementation
- SAP Analytic Cloud
- BTP
- SAP Fiori Implementation
- SAP Cloud Platform Integration
- SAP Web Dispatcher Configuration
- SAP Single Sign-On Implementation
- SAP Security Management
- Technical Troubleshooting
- Connectivity Resolution
- Technical Analysis
- Software Management
Timeline
Sap Cloud Manager
American Equity Investment Life Insurance
01.2025 - Current
Senior SAP Basis Administrator
American Equity
01.2024 - 01.2025
SAP Basis Administrator
American Equity Investment Life Insurance
06.2022 - 01.2024
Financial Systems Analyst
American Equity Investment Life Insurance
07.2021 - 07.2022
Senior Business Analyst
Athene
04.2017 - 07.2021
Bachelor of Arts - Accounting And Business Management
Georgia State University